Support Clerk II

Support Clerk II

Full-time

Bolivar Warsaw & Fulton MO offices available

Compensation above the base rate may be offered based on relevant experience.

ABOUT US

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently CHS provides programs and services to assist individuals with disabilities low income at-risk children and their families to meet their goals and experience their best lives while living working playing and becoming a part of their communities. As an organization we are leaders in excellence we have a steadfast commitment to solutions we respect all differences abilities and similarities in our employees and clients and we advocate autonomy!

POSITION SUMMARY
The Support Clerk I supports the mission of CHS by providing information to callers and performing various clerical tasks for the Service Coordination department. Serves as a mentor and provides training for the Support Clerk I.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Delivers excellent customer service by greeting visitors directing incoming faxes or telephone calls to the appropriate staff forwarding calls to voicemail and/or takes messages as needed. Distributes incoming and outgoing mail and monitors the postage meter balance maintains conference room schedules distributes manages petty cash calculate and report Consumer Satisfaction Survey results monthly as applicable. Creates and updates Service Coordination contact list for the assigned counties.

• Maintains secure and accurate record management for individuals served by assuring confidentiality of individuals Protected Health Information (PHI) enforcing and following HIPAA policies.
• Prepare and collaborate records requests for outside agencies as needed by creating designated record sets in applicable systems for all incoming and/or transferring consumers.
• Assist in assigning consumers to teams and notifies DMH-DD Regional office of assignments by informing new consumers and/or their families of HIPAA policies by providing the Notification of Privacy Practices
• Assists and completes audits as requested by reviewing and pulling required documents and sending to the local Regional Office CMS and MO HealthNet and accepts and willingly carries out special assignments or other duties when requested.
• Reviewing Targeted Case Management (TCM) Billing Claim Confirmation reports by researching reasons for TCM billing rejection to determine corrective action and creates and submits invoices for TCM billing to meet spenddown. Communicates changes in Medicaid eligibility status to the SC by maintaining open lines of communication between CHS accounting office DMH-DD Regional offices and SCs for corrections to be completed regarding TCM billing.
• Mentors and provides training and support needed to Support Clerk I and accepts and willingly carries out special assignments or other duties when requested.

SKILLS AND ABILITIES

• Ability to prioritize
• Ability to work independently
• Ensure confidentiality of information
• Excellent communication skills
• Highly reliable
• Proficient with Microsoft Office 365 or related software
• Respect the rights of individuals
• Strong follow-up skills by phone and email
• Strong organizational skills
• Time management skills

COMPETENCIES

• Accurate listening
• Attention to detail
• Concrete organization
• Developing others
• Handling stress well
• Initiative/self-starter
• Meeting standards
• Persistence
• Problem Solving
• Personal accountability
• Respect for policies

QUALIFICATIONS
REQUIRED EDUCATION:

• High school diploma GED or Hi Set Degree and twoyears of related work experience OR associates degree (AA or AAS) in related field plus one year of related work OR any combination of education and experience to equal two years.

ON-SITE LOCATION: Bolivar Warsaw or Fulton MO

SHIFT: FT (40 hrs. per week) Work in the office Mon-Fri: 8am-5pm

BENEFITS:CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details

EEO STATEMENT:

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This statement applies throughout the life cycle of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at ext. 331 or ask for HR.