Senior Manager, Supplier Quality & Development

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Senior Manager Supplier Quality & Development

Role introduction

Otis gives people freedom to connect and thrive in a taller faster smarter world. The global leader in the manufacture installation service and modernization of elevators and escalators we move 2.5 billion people a day and maintain approximately 2.5 million customer units worldwide the industrys largest Service portfolio. Youll find us in the worlds most iconic structures as well as residential and commercial buildings transportation hubs and everywhere people are on the move. Headquartered in Connecticut USA Otis is 72000 people strong including 45000 field professionals all committed to manufacturing installing and maintaining products to meet the diverse needs of our customers and passengers in more than 200 countries and territories.

The Senior Manager Supplier Quality & Development is accountable for driving end-to-end supplier quality excellence across a large and complex supply base. The position oversees a multi-site team of Supplier Quality Development Engineers and leads initiatives to improve supplier performance reduce waste and lower total cost of ownership. The role is responsible for defining and executing supplier quality strategies ensuring consistent implementation of quality standards (including the Supplier Quality Manual PPAP and process certification) and managing corrective actions to resolve systemic issues. It directly supports a global supplier base with significant annual expenditure ensuring compliance product quality and on-time delivery performance.

As Senior Manager Supplier Quality & Development On a typical day you will:

• Coordinating activities of a team of six (Florence location) and team of two (Bloomfield location) Supplier Quality Development Engineers driving Supplier improvements eliminating waste improving quality performance and ultimately reducing costs.

• Supporting quality initiatives at Supply base consisting of approximately 130 Suppliers; of which 80% are Domestic and 20% International. Total yearly spend for these suppliers is approximately $300M per year.

• Defining implementing and overseeing Quality improvement strategies across the Supply Base

• Ensuring that our Supplier Quality Manual is properly implemented and maintained throughout the Supply Base.

• Submitting monitoring and evaluation of responses to corrective actions.

• Qualification of parts throughout the Supply Base using the PPAP process.

• Ensuring appropriate implementation of product changes at Supply Base.

• Resolving issues reported from our customers related to the products manufactured by our suppliers and that they are timely addressed and responses are provided to customers.

• Presenting quality progress to various levels of management at different forums among other activities or projects.

• Managingsupplier performance that impact key metrics such as on-time delivery quality and factory disruption.

• Ensuring the team is delivering on Cost of Poor-Quality projects to positively impact the COPQ KPI

• Accountable for resolving systemic supplier quality and delivery problems to prevent production & projects interruptions while ensuring high quality products.

• Support supply chain management activities: supply chain optimization and process improvement initiatives including participation and action in programs designed for new product introduction or new equipment / factory projects.

• The managing of supplier part compliance and part KPIs through Process Certification PPAP and Corrective Action process using lean management tools and culture.

What You Will Need to be Successful:

• BA/BS degree required

• Minimum of 7 years of relevant Quality experience required including experience leading engineering teams focused on delivering on quality KPIs

• Extensive knowledge of ISO9001 UL and CSA audits PFMEA Control Plan Containment Plans APQP PPAP RRCA Gage R&R SPC and Data Analysis

• Demonstrated knowledge or experience with lean manufacturing systems or Six Sigma

• Program management skills and experience in supplier process improvements preferred

• Strong written and verbal communication

• Strong computer skills (Microsoft Word Outlook Excel and PowerPoint)

Relocation is offered for the right candidate.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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