Delivery and Service Manager

Job Title: US Delivery & Service Manager (Remote)

Company: Astraux

Location: Remote (United States) Must be eligible to work in the US (US citizenship or equivalent legal work authorization required)

Reports to: Overseas Business Executive

Salary: $8000 $12000 USD per month (Base salary Monthly Performance Bonus tied to KPIs)

Employment Type: Full-time

Headcount: 1

Payment Terms: Monthly

About Astraux

Astraux is a global lifestyle brand headquartered in Dubai dedicated to seamlessly blending innovation with everyday living. Our three core product lines smart mini electric vehicles AI-powered robots and fun tech gadgets are redefining how technology integrates into modern life.

Guided by the philosophy of Stylized Livable and Expressive Astraux leads the new wave of tech aesthetics. We create bold intelligent and highly expressive products for young creators and urban explorers.

Job Summary

We are looking for a highly capable US Delivery & Service Manager to lead post-sales delivery customer service and after-sales operations in the United States market. This is a remote role that requires strong automotive industry experience excellent English communication skills and full legal authorization to work in the US.

Key Responsibilities

Oversee end-to-end delivery installation/setup and after-sales service for Astraux products (with focus on smart mini electric vehicles).

Build and manage a high-quality service network across the US.

Ensure excellent customer experience from delivery through ongoing support and maintenance.

Develop and implement service standards processes and quality control systems.

Monitor and optimize key performance indicators (KPIs) related to delivery timeliness customer satisfaction (CSAT) service resolution time and first-time fix rate.

Handle escalations and complex customer issues professionally.

Collaborate closely with headquarters and overseas business teams to continuously improve products and service offerings.

Manage service partners technicians and logistics vendors.

Requirements

US work authorization: US citizenship or valid legal authorization to work in the United States is mandatory.

Proven experience in delivery and service operations within the automotive industry (electric vehicles preferred).

Strong customer service mindset with excellent problem-solving skills.

Fluent English proficiency (both written and spoken).

Age: 28 45 years old.

Ability to work independently in a remote environment while maintaining strong alignment with global teams.

Willingness to travel occasionally within the US when required.

What We Offer

Competitive monthly compensation: $8000 $12000 USD (base performance bonus).

Opportunity to join a fast-growing global tech-lifestyle brand.

Remote work flexibility with direct reporting to senior overseas leadership.

Interview Process

1. HR Screening

2. Interview with Overseas Business Executive

3. Final Interview with Leadership

If you are a results-driven professional with automotive delivery & service expertise and are authorized to work in the United States we would love to hear from you.