BP Energy Center Operations Associate – Part Time, Evening

BP Energy Center Operations Associate Part Time Evening

Reports to: Director of Administration
Status: Part-time Non-Exempt

POSITION SUMMARY
Hours: 3:30 pm-8:30 pm Monday through Thursday
The BP Energy Center Operations Associates role is to facilitate the client and attendee experience through exceptional customer service and attention to detail and to proactively perform the facilitys daily operational duties.

KEY RESPONSIBILITIES
Guest Support
Manage online phone and in-person reservation requests following up with detailed communications for clients and staff
Initiate edit and track invoices for client reservations
Guide guests through policy and procedure information ensuring a positive experience
Welcome all guests and provide any assistance needed
Walk clients through the meeting space check-in and check-out processes clearly communicating expectations and answering any questions
Provide technical assistance for facility technology that may interface with client devices
Operational Support
Manage complimentary coffee and tea services/stations
Pre and post screen meeting spaces common areas and restrooms for cleanliness and state of readiness adjust if needed
Perform exterior perimeter walks removing trash and debris ensuring a welcoming environment
Manage supply/office inventory
Interior plant maintenance
Communicate regularly with the BPEC Manager about facility needs
Closing procedures including facility prep and alarm management

QUALIFICATIONS
A combination of at least 2 years of relevant experience in customer service or in engaging hospitality roles
Direct experience with any reservation system
M365 experience (Outlook Excel Word SharePoint OneDrive etc.)
Experience with connecting devices to projectors and digital displays
Event management experience preferred

CORE COMPETENCIES
Customer service and client management
Excellent communication skills
Strong problem-solving skills
Facility maintenance and technical systems
Good Judgement and professionalism
Attention to process and detail
Health safety and compliance

WORK ENVIRONMENT & ACCESSIBILITY
We are committed to creating an inclusive and accessible workplace. The physical sensory and environmental requirements described here represent the general nature of the role and are not intended to exclude individuals who can perform the essential functions of the position with or without reasonable accommodation.
This role may involve a combination of desk-based and active work in a professional office or field environment. The position requires the ability to effectively engage in communication operate standard office technology or job-related equipment and perform the core responsibilities of the role. Reasonable accommodations will be provided in accordance with applicable laws to enable qualified individuals with disabilities to perform the essential functions of this position.
The requirements below describe the physical demands of this role in its typical working conditions and are not intended to exclude qualified candidates.
Physical Demands To perform the essential functions of this role the employee will regularly:
Remain stationary (seated or standing) for extended periods.
Operate a computer keyboard and standard office technology.
Communicate clearly in verbal and written form.
Move throughout the office and navigate multi-floor work environments.
Transport and position objects weighing up to 50 lbs on an occasional basis
Perform tasks requiring visual acuity at varying distances including screen-based work
If you require an accommodation to perform any of the above functions please notify HR during the application or onboarding process

The Alaska Community Foundation is a Equal Opportunity Employer

Required Experience:

Junior IC