Senior Director of Facilities Management Services

CLASSIFICATION TITLE: Administrator II

UNION CODE: M80

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: $11250 - $12917

• However offer amount will be commensurate with candidates experience education skills and training.

CSU CLASSIFICATION SALARY RANGE: $5053 - $16221

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans choice of dental plans vision coverage retirement participation in CalPERS CSU tuition waiver up to 24 vacation days per year sick leave with unlimited accrual 15 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION applications must be received by May 20 2026; however the position will remain open until filled.

POSITION PURPOSE: Reporting to the Associate Vice President (AVP) for Capital and Facilities Management Services (CFMS) the Senior Director of Facilities Management Services (FMS) is responsible for the overall administration coordination and operational effectiveness of key business financial and administrative functions supporting Facilities Operations (skilled trades) Roads & Grounds Custodial and moves & Events departments.

The Senior Director provides leadership and oversight of administrative operations including financial management work control systems asset and performance tracking and customer service programs. The position ensures that operational and administrative systems effectively support maintenance and operations functions align with departmental and campus priorities and promote efficient data-informed decision-making.

As a member of the CFMS leadership team the Senior Director participates in the development and implementation of operational and strategic plans and serves as a key liaison between facilities operations planning and construction and campus stakeholders.

DUTIES & RESPONSIBILITIES:

Facilities Operations & Service Delivery

• Provides leadership management and oversight of maintenance and operational services within FMS including coordination of skilled trades (carpentry locksmith painting plumbing electrical HVAC) utilities and central plant operations automotive/fleet services grounds custodial moving services and event set-up services.
• Directs and integrates the work of managers staff and contractors engaged in the maintenance repair and operation of campus buildings infrastructure and utility systems.
• Oversees development and implementation of operational processes procedures and service delivery standards to ensure efficient coordinated completion of routine preventive and emergency maintenance activities.
• Leads and oversees administration of the facilities maintenance management system including intake prioritization dispatching tracking and reporting of service requests and work orders across maintenance custodial grounds and related functions.
• Ensures alignment between operational service delivery and administrative systems including coordination between field operations and centralized work control functions.
• Establishes service level expectations prioritization protocols and resource deployment strategies to ensure responsiveness to campus needs and alignment with operational priorities.
• Provides operational analysis and problem-solving expertise including backlog resource allocation and workload distribution to address complex maintenance utility and service delivery challenges and recommend improvements.
• Leads continuous process improvement initiatives including evaluation of workflows identification of inefficiencies and implementation of technology and process enhancements to streamline operations.

Financial & Resource Management

• Directs development administration and monitoring of FMS operating budgets trust funds cost recovery programs and service-related financial activities in coordination with FMS department managers and the AVP.
• Prepares complex budget plans financial forecasts cash flow analyses and financial reports to support short- and long-term operational planning.
• Oversees cost recovery and billing processes ensuring timely reimbursement from auxiliaries and self-support operations and alignment with campus financial practices.
• Monitors expenditures and financial performance ensuring alignment with established budgets operational priorities and resource constraints.
• Conducts cost/benefit analyses and develops strategies to optimize resource allocation and improve operational efficiency.
• Tracks and evaluates project and operational financial performance including analysis of projected versus actual costs to inform future planning and accountability.
• Ensures compliance with CSU policies ICSUAM requirements and applicable financial regulations.
• Collaborates with CFMS leadership to align financial planning with strategic objectives service level agreements and operational priorities.
• Provides financial reporting and presentations to leadership supporting transparency and informed decision-making.

Asset Management Maintenance Programs & Project Coordination

• Oversees administrative support and coordination of preventive maintenance and asset management programs including tracking of maintenance activities warranties and lifecycle data for facilities systems and equipment.
• Supports implementation and monitoring of preventive maintenance programs aligned with industry standards and regulatory requirements including coordination of data collection and maintenance records.
• Monitors operational performance metrics related to asset condition maintenance compliance and service delivery effectiveness.
• Develops tracks and provides reports on deferred maintenance and capital renewal activities including multi-year planning inputs and prioritization of repair and replacement needs.
• Collaborates with Capital Planning Design & Construction to support planning design and execution of maintenance repair and minor capital projects ensuring alignment between operational needs and project delivery.
• Monitors project scope budget schedule and quality performance for assigned maintenance and minor capital projects; identifies risks and implements corrective actions as needed.
• Prepares reports and documentation related to facilities condition assessments capital planning inputs and operational performance.
• Monitors vendor performance and supports administration of service contracts related to maintenance compliance and operational services.
• Coordinates with the Director of Sustainability & Energy Management to support integration of sustainability energy management and operational efficiency considerations into maintenance and asset management practices.

Organizational Leadership Customer Service & Compliance

• Participates in development and implementation of departmental goals objectives and operational strategies aligned with campus priorities.
• Develops implements and monitors performance metrics service level agreements and key performance indicators to evaluate program effectiveness.
• Advises AVP on technical issues related to operations and maintenance departments. Analyzes situations and recommends solutions for consideration.
• Provides leadership supervision and direction to assigned staff including hiring performance management training and professional development in alignment with applicable collective bargaining agreements and campus policies.
• Establishes a customer service-focused culture including development of customer satisfaction programs feedback mechanisms and continuous improvement strategies.
• Builds and maintains strong working relationships with campus stakeholders ensuring effective communication regarding service delivery project status and operational impacts.
• Serves as a liaison between FMS and campus departments facilitating coordination and alignment of services and priorities.
• Ensures compliance with applicable CSU policies regulatory requirements and campus standards related to facilities operations and administrative functions.
• Coordinates with campus partners including Safety & Risk Management Sustainability & Energy Management and regulatory agencies to support compliance and operational alignment.
• Prepares and delivers reports analyses and presentations to leadership supporting strategic planning operational oversight and accountability.
• In coordination with the AVP develops and implements departmental policies procedures and best practices to ensure consistent and effective operations.
• Participates in relevant trade associations to remain current in industry best practices and serves on campus committees as assigned.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE Equivalent to a bachelors degree in business administration facilities management public administration or related field and five (5) years of progressively responsibly experience in administrative financial or operational management. Experience should include at least two (2) years of leading or supervising professional staff.

LICENSES Possession of a valid drivers license or the ability to obtain by date of hire.

SKILLS KNOWLEDGE & ABILITIES (SKAs)

• Regular and reliable attendance is required.
• Thorough knowledge of facilities maintenance and operations functions including building systems (HVAC electrical plumbing) utilities infrastructure custodial grounds and fleet operations.
• Knowledge of maintenance management practices including preventive maintenance programs work control systems and asset lifecycle management.
• Knowledge of budgeting financial management cost recovery models and financial reporting in a complex operational environment.
• Knowledge of applicable CSU policies ICSUAM requirements public contracting practices and regulatory compliance requirements related to facilities operations.
• Strong analytical skills to evaluate operational and financial data identify trends and develop actionable recommendations.
• Skill in managing complex operations through subordinate supervisors and staff including coordinating multiple functional areas simultaneously.
• Skill in developing and implementing operational processes performance metrics and service level standards.
• Ability to plan organize and direct a major functional area supporting facilities operations with minimal supervision.
• Ability to integrate administrative financial and operational functions to support efficient service delivery.
• Ability to independently develop solutions to complex operational and organizational problems with significant operational and financial impact.
• Ability to lead and develop staff including setting expectations monitoring performance and fostering a collaborative and accountable work environment.
• Ability to interpret and implement policies and procedures and recommend improvements based on operational needs.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities and to respond appropriately to conflicts and problems.
• Ability to initiate establish and foster communication and teamwork by maintaining a positive cooperative productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar spelling and punctuation.
• Ability to interpret communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing spreadsheets databases on-line systems Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• Masters degree in business administration public administration facilities management construction management or a related field.
• Professional certification in facilities or asset management (e.g. Certified Facility Manager (CFM) Certified Educational Facilities Professional (CEFP) or equivalent).
• Training or certification in project management (e.g. PMP or equivalent) focused on maintenance repair or capital project coordination.
• Training or certification in process improvement or continuous improvement methodologies (e.g. Lean Lean Six Sigma) with demonstrated application to improving operational workflows service delivery or administrative processes.
• Experience in a higher education public sector or large multi-facility environment with complex infrastructure and diverse building systems.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: LIGHT WORK involves mainly sitting up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training experience and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last seven years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position based on potential for harm to children concerns for the safety and security of the people animals or property or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21 2017.

CONFLICT OF INTEREST: A designated position in the CSUs Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

GENERAL INFORMATION: It is the policy of California State University Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

The California State University (CSU) including California State University Bakersfield is committed to an inclusive and equitable community that values diversity and fosters mutual respect. All students and employees have the right to participate fully in CSU programs activities admission and employment free from discrimination harassment sexual misconduct sexual exploitation dating violence domestic violence stalking and retaliation. TheCSU Nondiscrimination Policyprohibits discrimination and harassment based on any protected status sexual harassment sexual misconduct sexual exploitation dating violence domestic violence stalking prohibited consensual relationships and retaliation.

Campus contact for our Nondiscrimination policy is Allan Williams Associate Vice President of Civil Rights & Compliance .