Software Asset & Configuration Lead

Methods Business and Digital Technology Limited

Methods is a 100M IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based we apply our skills in transformation delivery and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred safe and designed for the future.

Our human touch sets us apart from other consultancies system integrators and software houses - with people technology and data at the heart of who we are we believe in creating value and sustainability through everything we do for our clients staff communities and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Role Description

The SACM Lead willbe responsible forcreating owning and continually improving SACM practices in alignment with ITIL principles and one of our clients IT andServiceManagement strategies. This includesmaintainingthe CMDB and Asset Register driving governance and ensuring configuration and asset data supports operational change and strategic decision-making.

The role will focus on aligning SACM with the wider organisations ITStrategy and supporting ongoing efforts to integrate Discovery andServiceMapping into configuration management

Candidates must have a strong track record of performing as SACM Lead ideally with a proven knowledge and understanding of how to align withITIL processes and best practice.

Process Management & Improvement:

• Developingand maintaining SACM policies processes templates standards and documentation.

• EmbeddingSACM requirements within other key service management and operational processes.

• Creatingand evolving a prioritised SACM roadmap aligned to an organisations IT service management strategy.

• Working with an IT Service Management toolset identifyand drive improvements in data quality integration automation and reporting.

CMDB & Asset Management:

• Maintaininga healthyaccurate andpreciseCMDB and Asset Register within ServiceNow.

• Definingdata quality standards for CIs and assets including completeness and timeliness.

• Coordinatingautomated discovery outcomes with manual updates and reconciliation.

• Supportinglifecycle tracking from procurement to decommissioning.

• Align and promote the Common Services Data Model

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role

Experience of working in a high-pressured environment

ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)

Experience of SLA reporting Key Performance Indicators Dashboard reporting and Trend Analysis

Supplier management experience

Experience in case management toolsets preferably ServiceNow

Excellent working knowledge of Microsoft Office particularly Excel

Proven experience in communicating with a variety of stakeholders at different levels

Strong Team working skills

Selfstarter and proactively selfmanaging consistently identifying opportunities for improvement and driving process enhancements without needing direction.

Strong inter-personal skills

Good communication and negotiation skills

Experience of building strong working relationships with a variety of stakeholders.

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong inspiring and thought-provoking leadership
• A supportive and collaborative environment

As well as this we offer:

Development access to LinkedIn Learning a management development programme and training

Wellness 24/7 Confidential employee assistance programme

Social - office parties pizza Friday and commitment to charitable causes

Time off 25 days a year

Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Life Assurance of 4 times base salary

Private Medical Insurance which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Benefits Platform offering various retail and leisure discounts