Property Director

Property Director

Reports to Job Role: Vice President Affordable Rental Portfolio

FLSA: Exempt

Employee Factor: 40

R/S/T/O/I: Regular

Level: Team Member

Descriptive Summary

The Property Director is responsible for the overall management of the day-to-day operations of the Affordable Town House Rental program and ensures that quality services are being provided on a consistent basis. The plan must strive to assure that the following areas are responsibly handled: personnel and staffing; management of the physical asset; marketing and occupancy; fiscal management; risk management / security; resident relations; compliance; support services and management planning and review. Directly supervises the work of other housing team members. The Property Director must possess a patient trauma-informed approach to service delivery using an equity lens. The Property Director ensures that housing services are equitable and delivered with integrity in accordance with the Agency Mission Vision and Values.

Essential Duties and Responsibilities:

• Leasing and Compliance.
• Review vacancy reports; monitor resident income re-certifications; supervise provision of a variety of additional analytical/statistical reports on the operations program compliance government and investor compliance and other activities to ensure desired occupancy levels and return on investment. Report regularly to management.
• Review interpret and apply applicable laws and regulations and company policies and procedures. Responsible for compliance with Fair Housing Non-Discrimination and housing legislation.
• Develop and maintain property management systems including policies and procedures.
• Responsible for taking care of all escalated tenant complaints and responding to emergencies.
• Participate in the recruitment interview selection and evaluation process for property management staff.
• Assist Vice President of Affordable Rental Portfolio by preparing needed reports and responding to requests for information in a timely fashion.
• Stay abreast of property management and other real estate related industry standards legislation impacting department and industry practices policies and procedures.
• Represent the agency at eviction and other legal proceedings as required.
• Implement collections and evictions process.
• Facilitate meetings as requested.
• Assist with accounting reporting and budgeting tasks.
• Updates make-ready boards indicating vacant status.
• Assist with providing financial oversight of the properties including drafting operating budgets and plans.
• Assist with monitoring and providing monthly financials to assess performance against budgets.
• Assist with overseeing maintenance contractor processes and assure charges are reasonable and in keeping with rate charts.
• Responsible for auditing and reporting on compliance programs including FCHCDs CDBG HOME NSP and VHDA programs.
• Review and approve credit card receipts provided by the Maintenance Coordinator.
• Assists in or develops corrective programs for properties when needed.
• Responsible for the overall management performance and condition of assigned properties including oversight of all maintenance operations to ensure work is properly prioritized coordinated and completed in alignment with occupancy goals safety standards and compliance requirements.
• Oversees maintenance workflows including work order management preventive maintenance inspections and unit readiness to ensure timely completion and operational efficiency
• Ensures maintenance activities support leasing compliance and inspection requirements including Fairfax County and government-funded program standards.
• Provides direction and oversight to the Maintenance Coordinator contractors and vendors to ensure accountability quality of work and adherence to established timelines.
• Monitors maintenance performance and identifies delays deficiencies or risks impacting property operations implementing corrective actions as needed.
• Ensures alignment between property management and maintenance functions through consistent communication coordination and follow-up.

Property Management and Program Operations

• Ensures program compliance with local regional and federal government contract requirements or regulations by monitoring rent plans performing internal audits and preparations for and participation in external audits monitoring visits and site inspections.
• Maintains property management software and electronic resident and unit files. Generates and distribute reports to residents departments compliance monitors and for meetings.
• Responsible for security deposit rent and other income collection efforts manage delinquencies prepare Pay-Quit notices submit necessary paperwork for court proceedings and attend court hearings.
• Ensures program compliance with local regional and federal government contract requirements or regulations by monitoring rent plans performing internal audits and preparations for and participation in external audits monitoring visits and site inspections.
• Develops and maintains budgets report and billing templates for the financial software.
• Inspect town house units bi-annually to evaluate housekeeping and maintenance.

Community and Resident Relations Program

• Responsible for the development and distribution of the quarterly resident newsletters.
• Annually develop and distribute Resident Satisfaction Survey collect surveys and compile data to develop and execute an action plan.
• Manage the Resident Appreciation and Incentive Program Incentives for Good Housekeeping Best Landscaping and Timely Rent Payments.
• Implement a resident advisory group and event committee.

Additional Duties and Responsibilities:

• Attend meetings; prepare reports agendas and meeting minutes for joint Housing and Social Services meetings.
• Perform any other duties deemed necessary to support the Agency.
• Assists in development project payment process and monitoring of predevelopment loans.

Minimum Qualifications (Knowledge Skills and Abilities)

• Prior residential property management experience including fiscal management property operations and leasing.
• Knowledge of the Housing Choice Voucher Project Base Voucher other affordable housing programs is a plus.
• Competence with property management software and Microsoft Office Software including Excel Spreadsheets; MS Outlook; and Quick Books.
• Must be detail oriented.
• Ability to work efficiently in a fast-paced environment with multiple tasks and deadlines.
• Excellent verbal written and organizational skills.
• Ability to work well with the public including clients in critical need of housing.
• Superior customer service skills and competency in dealing with diverse populations.
• Ability to work independently and in a team environment.
• Prior residential property management experience including fiscal management property operations and leasing.
• Ability to work independently and in a team environment.
• Criminal background checks are mandatory for all Cornerstones employees.

Attitude

• Attentive to constraints of time and funds in setting stretch goals
• Respectful of staff volunteers funders and clients
• Forward thinker considering not just today but what are the implications for tomorrow
• Collaborative leader working with others individually and in teams

Work Environment

• This position is performed in a traditional office environment and in the field while inspecting units.
• Some work is performed outdoors in both the winter and summer.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell.
• Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
• Regular in person interaction with the public clients and stakeholders.
• Handle or feel objects tools or controls.
• Ability to lift and carry up to 25 pounds
• Occasional navigation of stairs ramps ladders.
• Noise level in the work environment is usually low to moderate