Sr. Manager, Global Strategic Accounts Customer Success

Are you ready to shape the future of customer engagement for top-tier clients at Trimble We are seeking a strategic leader to build and inspire a world-class team driving value and long-term retention for our global strategic accounts.

About Us:

Trimble is a global technology company that connects the physical and digital worlds transforming the ways work gets done. With relentless innovation in precise positioning modeling and data analytics Trimble enables essential industries including construction geospatial and transportation. Whether its helping customers build and maintain infrastructure design and construct buildings optimize global supply chains or map the world Trimble is at the forefront driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture Engineering Construction and Operations.

What Makes This Role Great:

In this role you will define and establish best practices for our top-tier strategic accounts directly influencing customer adoption expansion and retention in the construction technology space. You will act as an executive leader building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

Key Exciting Responsibilities

• Develop and own the Strategic Accounts Customer Success playbook while leading a global team to deliver outstanding experiences.

• Partner with leadership across Sales Product and Support to identify and address process gaps ensuring a customer-centric experience.

• Act as a point of escalation to solve problems and drive deeper engagement with enterprise-level clients.

• Leverage data-driven insights to develop metrics that measure CSM effectiveness and increase customer lifetime value.

Essential Skills & Experience

• Minimum 3-5 years of experience as a Senior Leader in Customer Success within a recurring-revenue SaaS environment.

• Proven leadership ability to coach influence and develop high-performing teams while maintaining high employee morale.

• Strong understanding of high-value touch points including Executive Business Reviews.

• Proficiency in Salesforce and G-Suite.

Bonus Points For

• Experience in the construction industry with a vision for solving its unique challenges.

• Global leadership experience in a customer-facing or professional services capacity.

Logistics

Location:

Location: Atlanta GA; Westminster CO Lake Oswego OR

ravel Requirement: 30%

Customer Success SaaS Leadership Strategic Accounts Construction Salesforce Customer Retention Enterprise Sales Customer Engagement Account Management

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimbles Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process please contact .