Primary Details

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your New Role

Strategy and Planning
Support the implementation of claims management strategies and objectives for the region / branch
Policy Process and Procedures
Maintain current knowledge of insurance guidelines and policy changes and modifications
Contribute to the refinement of processes and procedures to improve Claims systems and procedures
Approve claims within appropriate authority levels
Environmental Awareness/Customer Focus
Maintain good client relationships with the insured agents service providers and the general public
Respond to client requests in accordance with service standards
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Technical Performance
Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels
Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership
May supervise the investigation and settlement of all claims within the team
People Management
Supervise Claims staff

About You
Customer service
Organizational and communication skills
Analytical and negotiation skills
Basic English Communication Skills
Relevant tertiary or industry qualifications
At least 7 years experience in insurance
Strong knowledge of insurance industry and claims processes

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance
• Life Leave supporting the life events we all experience leaving your annual leave for rest
• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards

• Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
• Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025
• HKB Technology Excellence Awards: Automation - Insurance

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today.

Your career. At the heart of it.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.