Senior Know Your Customer (KYC) Agent

Senior Know Your Customer (KYC) Agent

Salary: R15 000 R20 000 per month (dependent on experience)
Job Type: Permanent In-office

About the Company

A leading international telecommunications and digital services provider is seeking a Senior Know Your Customer (KYC) Agent to join its compliance and risk function. The organisation is a fast-growing award-winning B2B telecoms provider supporting small businesses through innovative digital-first communication solutions.

Operating in a high-growth regulated environment the business is focused on maintaining strong compliance standards while delivering seamless onboarding and customer experience through advanced verification systems and data-led decision-making.

Job Purpose

The Senior KYC Agent is responsible for reviewing and assessing customer applications to ensure compliance with Know Your Customer (KYC) AML and internal fraud prevention policies.

This role involves analysing verification outputs identifying potential fraud risks and making accurate risk-based decisions regarding customer approval rejection or escalation. The position also plays a key role in identifying emerging fraud trends and contributing to continuous improvement of fraud prevention frameworks.

Key Responsibilities

• Review and assess customer onboarding applications using verification and fraud detection tools
• Analyse system outputs to identify potential fraud indicators and risk patterns
• Verify identity documentation including ID checks and liveness verification
• Make informed risk-based decisions on approvals rejections or additional information requests
• Detect suspicious behaviours such as duplicate accounts IP anomalies or inconsistent data
• Escalate complex or high-risk cases in line with internal procedures
• Maintain accurate auditable records of all decisions and investigations
• Conduct proactive customer investigations and follow-up where required
• Reassess rejected or resubmitted applications
• Produce regular reports on fraud trends risk insights and operational performance
• Analyse data to identify emerging threats and provide actionable recommendations
• Support continuous improvement of fraud prevention processes systems and policies
• Collaborate with internal teams to strengthen fraud mitigation strategies
• Ensure adherence to SLAs compliance standards and regulatory requirements

Minimum Requirements

• Grade 12 / Matric
• Experience in KYC AML fraud prevention compliance or a related field
• Strong understanding of identity verification and fraud detection principles
• High attention to detail with strong analytical capability
• Ability to interpret data and identify patterns or anomalies
• Confident decision-making ability in a fast-paced environment
• Strong organisational and case management skills
• Excellent written communication skills for reporting and documentation
• Ability to work independently and escalate appropriately when required

Advantageous Experience

• Experience using verification platforms (e.g. Sumsub or similar tools)
• Exposure to fraud dashboards or risk monitoring systems
• Background in financial services fintech or telecommunications
• Understanding of regulatory compliance frameworks (FICA AML standards etc.)

Whats on Offer

• Competitive salary based on experience
• Subsidised on-site parking
• Medical insurance (Discovery Flexicare plan)
• Free Employee Wellness Programme (ICAS)
• Opportunity to join a fast-growing award-winning international business
• Exposure to advanced fraud prevention and compliance systems