Enter a job title or keyword
Senior AI & Voice Automation Specialist
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 July 2026 (30+ days ago)
Posted:
Application Deadline:
5 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Are you the kind of person who talks to chatbots for fun dreams in prompts and knows the difference between SIP and a cup of tea
Were on the hunt for a Senior AI & Voice Automation Specialist to help build the future of customer conversations. Youll be creating smart voice assistants designing seamless customer journeys and teaching AI how to talk like a human (without developing an attitude).
If youve ever thought I could build a better IVR than this then keep reading.
Were on the hunt for a Senior AI & Voice Automation Specialist to help build the future of customer conversations. Youll be creating smart voice assistants designing seamless customer journeys and teaching AI how to talk like a human (without developing an attitude).
If youve ever thought I could build a better IVR than this then keep reading.
Key Responsibilities:
- Build intelligent voice journeys and conversational experiences
- Create AI-powered voice agents that sound natural helpful and fast
- Design and optimize customer interactions to improve satisfaction and automation rates
- Fine-tune voice quality response times and overall user experience
- Continuously improve performance through data and analytics
- Build virtual assistants across voice and digital channels
- Develop prompt strategies and knowledge-grounding frameworks
- Work with leading LLM technologies and AI orchestration tools
- Implement safeguards escalation paths and quality controls
- Measure and improve AI performance accuracy and customer outcomes
- Connect AI solutions with business systems and customer platforms
- Build robust API integrations and automated workflows
- Ensure customer-facing systems are scalable reliable and resilient
- Create solutions that make life easier for customers and internal teams alike
- Develop AI-driven insights around customer interactions
- Automate quality assurance and compliance monitoring
- Use data to improve experiences operational efficiency and business outcomes
Job Experience and Skills Required:
- Minimum 5 years in software engineering AI engineering or related technical roles.
- Experience building and deploying conversational AI solutions in real-world environments.
- Strong understanding of Large Language Models (LLMs) prompt engineering RAG frameworks and AI evaluation.
- Experience with voice technologies telephony platforms or contact centre technology.
- Knowledge of APIs integrations event-driven systems and automation tools.
- Familiarity with CRM platforms and customer engagement technologies.
- Strong communication skills with the ability to explain technical concepts to non-technical audiences.
- A problem-solving mindset and a passion for building customer-centric AI solutions.
Apply now!
Connect with us on and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.
Let us assist you with your IT careers. For Further C# Developer jobs C Developer jobs Java Developer Developer careers Angular Developer and Full stack developer jobs.
I also specialize in recruiting in the following:
- Business Analysts QA Testers Cloud Developers and Software Engineers
Required Experience:
Senior IC
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
