Customer Retention Advisor

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

This a hybrid role with a mix of 2 days from home and 3 days in the office based in Dublins City Centre.

What Part Will You Play

Drives loyalty and customer growth

Upsell & cross-sell services and products to existing customers

Responsible for contacting customers via phone and email in order to reduce company churn through proactive and reactive retention processes.

Negotiates and executes contract renewals and price plan migrations to maximize customer lifetime value

Responds to customer requests for information and assists customers who are in distress or unhappy through a range of options including issue ownership and resolution service improvements and pricing reviews.

Manages customer relationships and expectations during the retention process.

Maintains existing customer records in accordance with company policies to include call notes scheduled client interactions contact information and other relevant client information in the Customer Relationship Management (CRM).

Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.

Additional ad hoc duties when required

Desired Skills and Experience

Minimum 1 years previous Sales or Retention experience

Job Complexity - Works on assignments that are routine to moderately difficult requiring some decision in resolving issues or in making recommendations.

Supervision - Normally receives little instruction on daily work general instructions on newly introduced assignments.

Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues

Soft Skills - Proficient in Microsoft office specifically excel & lead management and call logging accuracy

Communication - Active Listening and Persuasion: Ability to identify underlying pain points and tailor solutions to win back at risk customers

Benefits

Competitive base salary uncapped Commission

Hybrid Role with modern office based in Dublin City centre

Private health care with VHI

Pension

Company stock purchase options

Bike to work scheme

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .