IT Build Analyst (Tech Lab Manager)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Canadian Branch Infrastructure is an integral part of Branch & Infrastructure Technology Solutions in the Servicing & Digital Enablement Platform. Our team provides support for the Retail Branches indirectly by working closely with the Retail Business and the various teams introducing new technologies and updates providing retail lab test devices and investigating / recommending new technology for the retail branches. Our team supports these various initiatives from conception to testing right to completion of production rollout.

Job Accountabilities What Youll Do

As an integral part of the Canadian Branch Infrastructure team you will be assisting our various retail partners as they request retail hardware in the Creekside Lab. From provisioning to setup and providing guidance to the various partners to ensure their testing is completed successfully thoroughly and in a timely manner. You will also be called upon to perform Stability Analysis which will ensure that the changes being tested do not adversely impact other applications on the retail platform. With the Creekside lab location also the location of various network testing you will be a trusted partner in providing the network team they support they require in testing the various network configurations in our retail environment.

As a valued member of our retail Lab Management team you will:

• Consistently deliver outstanding customer service by actioning requests in a timely manner so timelines are not impacted and by providing support through your knowledge of the Canadian Retail Platform and applications.
• Give specialized support (like research installation configuration provisioning systems support) and meets or exceeds established standards/service levels while minimizing operational risk.
• Build deploy base infrastructure components (e.g. servers operating systems middleware) for all environments.
• Maintain base infrastructure components work with third parties to report problems and receive fixes.
• Monitor system lifecycles ensure specifications and functionality support our objectives and architecture decisions redevelop when necessary.
• Conduct research build solutions maintain documentation.
• Provide quality service and solutions to clients by promptly communicating escalating and resolving issues.
• Design review integrate application requirements (functional security integration performance quality operations etc.).
• Help evolve the base infrastructure and operational environment deploy new technologies.
• Use metrics to monitor environment performance pinpoint ways to boost performance and resource utilization.
• Execute test plans monitor report results resolve issues which may include that you identify and address application and data cross-capability and cross-release issues.
• Maintain secure computing facilities and technical infrastructure and architecture.
• Be aware of and follow necessary processes/standards business technology architecture risk and production capacity guidelines.
• Know and follow both disaster and business recovery plan standards policies and procedures.
• Gain knowledge of TD services applications infrastructure analytical tools and techniques industry trends.
• Embrace teamwork to resolve critical service issues.

Work Model

Youll work primarily onsite at the Creekside location. However some of your work activities can be performed independently allowing you to spend some of your time at your secure private workspace with a stable internet connection. The hiring manager will provide more information about how this works for their team.

Job Requirements What You Need to Succeed

Were proud of the work we do to support Canadian Retail with our various partners. If you have relevant experience that isnt mentioned below tell us about it in your resume or cover letter.

Required:

Undergraduate Degree or Technical Certificate.

3-5 years relevant experience.

Experience in the Canadian retail banking environment financial services or customerfocused service industries

Commitment to staying abreast of industry and business trends.

Readiness to serve as a technology trends and processes go-to resource.

Ability to work with stakeholders to configure upgrade and administer business applications and systems of moderate to high complexity under minimal management supervision.

Strong ability to perform problem determination including data gathering and analysis.

Great comfort-level acting as a reference for team or clients.

Ability to develop scripts to address gaps in the application/system to simplify and enhance the application and system environment.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):