Customer Service Rep II.
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
We are hiring a Customer Care Representative to join our dynamic team in Greece. This is an excellent opportunity for an individual who is passionate about providing exceptional service and support to a diverse customer base. You will play a vital role in addressing customer inquiries resolving issues and ensuring a seamless experience for our clients. With a customer-first mentality and excellent communication skills you will have a direct impact on improving customer satisfaction and strengthening our brand presence.We offer you a position where you can thrive in a fast-paced environment while building strong relationships with customers. You will spend your time communicating with customers via phone email and chat offering solutions to inquiries and handling a variety of service-related issues. You will be part of a supportive team that collaborates effectively to meet the needs of our clients and you will work closely with other departments to ensure we exceed customer expectations.
Responsibilities may include the following and other duties may be assigned:
Provide day-to-day support in Medtronics Order-To-Delivery processes through analytical and operational support.
Provide a professional level of support to thecustomersand Field Sales team.
Contribute to the company goals in the areas of customer satisfactionand KPIs.
Be responsible forissue resolution and reactive communication towards the customer/patient.
Contribute to process improvement / standardization (internal/external) and be able toparticipateor lead projects.
Required Knowledge and Experience:
Experienceinanofficeenvironment
Computer literate
Good communicationskills (telephone and email)
Ability to cope with stressful situations
Problem solving skills
Strong customer relationship buildings skills
Fluent in local language and English
SAP experience isstronglypreferred
Experience within a Customer Care team is preferred
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
