FLEX OSR MSB Operations Manager

This is a temporary position.

This role will support hotelsinall brandsacross the portfolio inUSAand Canada.

100% travel isrequired.

Members of thisteam will be deployed to temporary assignments of varying durations (based on specific hotelneeds).This job is designed to fill the gaps in the operations of our hotels asidentifiedby leadership.

The MSB Operations Manager for OSR supports the successful execution of all operations in the hotel operations departments (may include Front Office Business Center Recreation/Health Club Housekeeping Food and Beverage/Culinary) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. Understands brand standards and operations requirements for performance in each of the discipline areas.

Performance will be evaluated after each assignmentbased on feedback from the Assignment Initiator. MSB Operations Managers for OSR are expected todemonstrateprofessional behavior and appearancein accordance withbrand voice for the assignment.

CANDIDATE PROFILE

Education and Experience

Required

High school diploma or GED; 4 years experience in the guest services front desk housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.

• Minimum 2 years of Management experience in Hotel Operations preferably within Marriott Select Brand properties.
• Must be proficient infrontandback officesystems and F&B systems includingFOSSE PMSGXP/EmpowerMARSHA HotSos and MICROS

Preferred

• Additional systems knowledge such as FSPMS Opera Lightspeed or StayPMS BirchStreet HotShops and ADACO is preferred.

CORE WORK ACTIVITIES

Managing Property Rooms Operations Function(s)

• Assistsin managing the execution of all operations in theroomsarea departments (e.g. Front Office Housekeeping).
• Drives adoption of all key MarriottInternationalinitiatives.
• Champions GXP effortsto drive engagementand guest satisfaction scores.
• ChampionsMarriottsCommitment to Cleanprocessesand critical brand standards.
• ProvidesMarriottBonvoyLoyaltySubject Matter Expertisewithprogram andprocedures.
• Assists/developsthe teamtooptimizeschedulingwith regards toguestsatisfactionanddepartmentP&Lobjectives.
• Performs hourly job functionsaspermittedwith local work rules.
• Performs other duties as assigned to meet business needs.

LeadingFood and Beverage Operations(Restaurant Bar/Lounge and other Food and Beverage Outlets)

• Supervises operations for allfood and beveragerelated areas.
• Applies and continually broadens knowledge of food and wine trends and overall event presentation.
• Ensurescompliance with all Bar/Lounge and restaurant policiesstandardsand procedures.
• Monitors departmental inventories and assets including par levels and maintenance of equipment and places orders as necessary and in compliance with hotel policies.
• Sets up and maintains breakfast stations as needed.
• Performs all duties of restaurant associates and related departments as necessaryaspermittedwith local work rules.
• Attends andparticipatesin all pertinent meetings (e.g. Daily Stand Up Staff Forecast Department and Intradepartmental).

• potentials mix of sales analysis for beverage issue & returns food standards and period end inventory.

Supporting Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Assists in ensuring that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence energy and enthusiasm.

Assists employees in understanding guests ever-changing needs and expectations and exceeding them.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Supporting Property Operations Function(s)

Follows property specific second effort and recovery plan.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

Assists in performing and preparing the team for the required annual Quality audit.

Ensures a viable key control program is in place.

Understands financial statements sales and activity reports and other performance data.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

Conducting Human Resources Activities

Providessupport to property associates andsolicitsfeedback to share with hotel leadership team.

Verifies thatorientations for new team members are thorough and completed ina timelyfashion.

Celebrates successes andofficially recognizesthe contributions of team members.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.