Service Advisor

This position is currently based at our Anderson IN location.

Tom Wood Honda is excited to be transitioning to a brand-new dealership facility inWhitestown IN (near Zionsville North Brownsburg and West Carmel) and is expected to open early 2027.

Team members hired now will have the opportunity to grow with us through this exciting transition.

Service Advisor

Join a Premier Automotive Team
Tom Wood Group

Tom Wood Group is seeking a high-performing customer-focused Service Advisor to deliver an exceptional concierge-level service experience. This role blends automotive knowledge clear communication and a commitment to excellence that aligns with our core values.

Location Note:

This position is currently based at our Anderson IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown Indiana expected to open early 2027. Team members hired now will have the opportunity to grow with us through this exciting transition.

Schedule:
MondayFriday: 8:00 AM 6:00 PM
Saturday: 8:00 AM 3:00 PM

What We Offer

• Paid Time Off (PTO) & Vacation

• Paid Holidays

• Medical Dental & Vision Insurance

• 401(k) with Company Match

• Life & Disability Insurance

• Professional Training & Career Development

• Tuition Reimbursement

• Service Awards

• Career Advancement Opportunities

What Youll Do

Customer Experience & Communication

• Deliver a warm professional concierge-level greeting to every client

• Actively listen to customer concerns and clearly explain service recommendations

• Maintain consistent communication regarding repair status timelines and additional needs

• Build long-term customer relationships to encourage loyalty and repeat business

Service & Repair Coordination

• Accurately write repair orders reflecting customer concerns and technician findings

• Collaborate with technicians and parts departments to ensure efficient workflow

• Prepare detailed and accurate estimates for repairs and maintenance

• Review completed work with customers and explain findings clearly and confidently

Sales & Performance

• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition

• Achieve service sales goals while maintaining honesty transparency and trust

• Promote dealership programs warranties and service packages

Qualifications

• Previous Automotive Service Advisor experience required

• Strong knowledge of automotive systems maintenance and repair processes

• Exceptional communication and interpersonal skills

• Proficiency with dealership management systems (Xtime Dealertrack etc.)

• Ability to multitask in a fast-paced environment while maintaining accuracy

• Professional appearance and demeanor consistent with a luxury brand

• Valid drivers license with a clean driving record

Why Work at Tom Wood Group

At Tom Wood Group youre more than an employeeyoure part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training development and advancement opportunities. Our culture is built on collaboration integrity and a sincere desire to help otherscreating an environment where you can grow both personally and professionally.

What Makes Us Different

• A values-driven organization built on:
  Humbly Confident Passionately Driven Sincere Desire to Help Others Uncompromising Integrity

• Advancement opportunities across multiple industries and locations

• A culture that recognizes contributions and celebrates success

• Comprehensive benefits designed to support you and your family

Employment Requirements

All offers of employment are contingent upon successful completion of a background check motor vehicle record review social security verification and drug screening.
Tom Wood Group is an Equal Opportunity Employer.