ICT Assistant

About the role

Start yourICTcareerat Hundred Houses Society (HHS)in a role whereyoullmake a difference. As an ICT Assistantyoullplay a pivotalroleinshaping anddeliveringdigital services that colleagues andcustomersrely on while gaining hands-on experience across the fullICTlifecycle.

Supporting the ICT Manageryoullhelpdeliverour ICT Strategyhelping to ensure that digitalsystems are effective secureaccessibleand user-focused withina regulatedhousingenvironment.

In thisdynamicroleyouwontbe limited to a single operations administration co-ordination change management dataqualityand supplier oversight.

Youllwork closely with colleagues acrossall areasoftheorganisationenabling them to make themost ofdigital toolswhile contributing towards meaningful service improvementsas well asworking closely with suppliers.

Working in a small housing association meansyou willbuilda strong foundationfor your career andhaveoversight of ICT operations including:

• IT systems development

• Reporting;both technical report creation and operation reporting

• Hardware setup and deployment

• Change communications-stakeholder communication and engagement

• Data quality-data governance and compliance

• Supplier monitoring-commercial awareness and contract support

• Feedback collection-user research and service improvement

About you

We welcome applications from peoplewho candemonstrate:

• Degree-level education (or equivalent transferable experience)

• Passionate about technology

• Strongorganisationaland interpersonal skills

• Clear written and verbal communication skills

• Excellent attention to detail particularly when working on datadocumentationand compliance tasks

• Ability to learn new systems quickly and adapt to changing priorities

• Analytical and structured approach to problem solving

• Competence in Microsoft 365 tools

• Experience working with datarecordsor documentation

• Aclear interest in digital inclusion accessibility and user experience.

• Organised methodical and reliable with a commitment tohigh standardsof accuracy.

• Positive and adaptable approach to change with a willingness to learn and develop new skills.

• Flexible and willing to undertake abroad range of tasks sometimes beyond typical ICT related tasks.

Desirable:

• Experience in an ICT digitaladministrativeor customer-focused role

• Exposure to ICT systems or digital platforms (particularly in housing publicsectoror regulated environments)

• Awareness of data protectioninformation governanceaccessibilityor cyber security principles

• Experience supporting changetrainingor user adoption

• Understanding of working with suppliers or external partners

Why join us

WeveheldInvestors in People Gold accreditationsince 2020 reflecting our commitment to inclusivity wellbeinglearningand professional growth. Joining us means being part of a collaborative organisation focused oncontinuous improvement and making a real difference.

Learn directly from our team about whatitslike to work here:

• Optionto buy/sell up to 5 days annual leave

• Private health insurance

• Employee discount scheme

• Defined contributions pension scheme matched from 4% to 10%

• Employee Assistance Programme

• Life assurance

• Strong focus on learningdevelopmentand wellbeing

• Plus more when you join!

How to apply

To apply for this position pleasesubmityour CV and a supporting statement / covering letter providing evidence of how yourskillsknowledgeand experience match ourvalues and the person specification.

Please let us know if there are any reasonable adjustments you want or need to share with us to help us consider your application.

Please read theJob Descriptionattached before applying.

Please note thatBasicDBS clearanceisrequiredfor this role.

Inclusion and Diversity

We welcome applications from people of allbackgrounds and experiences and are committed to creating a fairinclusiveand accessibleworkplace.

All qualified applicants will be considered for employmentregardless ofprotected characteristics in line with the Equality Act 2010.

Wearecommitted to ensuringa fairinclusiveand accessible recruitment process for everyoneandwelcome discussions about flexible discussionsregardingreasonable adjustments at any stageof therecruitmentprocess.

Data ProtectionandPrivacy

We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes storedsecurelyandretainedonly as long as details about how we handle personal data including your rights are available in ourPrivacy Policy.

INDHIGH

Hundred Houses Society is a not for profit housing association founded in 1933. Hundred Houses Society obtained charitable status in 1942 and is now registered with the Financial Conduct Authority as a Cooperative and Community Benefits Society. As a registered housing provider Hundred Houses Society is regulated by the Regulator for Social Housing.