Team Lead Professional Services

About Arbolus

Arbolus is the next-generation customer diligence platform redefining how private equity investors and consultants access real actionable and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the worlds largest database of attributable B2B customer reviews giving investment and origination teams direct access to unique customer sentiment and a true strategic advantage to run faster more confident diligence on the worlds leading software assets.

Since 2018 weve redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library Canopy our market-first automated Q&A tool and our unmatched standard of client service because great technology should always be backed by great people.

Headquartered in London Arbolus is a venture-backed scale-up with 170 employees across four global hubs including Barcelona New York and Gurgaon. Following a $20M Series B we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable.

About the role

The Professional Services team is right at the core of Arbolus and is responsible for providing best-in-class service to our clients around the world.

As a Team Lead in the Professional Services team you will oversee a high-performing Team of associates and senior associates dedicated to our Consulting clients. You will be responsible for driving the delivery of complex expert networking requests ensuring your team maintains the speed and precision that strategy consultants demand.

In this role you will manage the end-to-end project lifecycle mentoring your team to help them recruit thought leaders and establish connections that help Arbolus clients make well-informed business decisions.

Key responsibilities

• Lead and develop a team of Associates/Senior Associates with day-to-day responsibility for their performance workflow and professional growth.

• Build and develop relationships with Arbolus Management Consulting clients through strategic project execution user relationship management and high-level account management support.

• Execute and run client projects ensuring quality accuracy and outcomes.

• Balance multiple concurrent time-sensitive research requests across your team.

• Ensure the sourcing and recruitment of leading experts guiding the team on creative research and networking strategies for niche briefs.

• Ensure rigorous screening of experts to meet the high standards of top-tier consulting firms.

• Develop relationships with thought leaders and experts across a variety of industries to lead by example.

• Close collaboration with the Professional Services Director and other Team Leads across international offices to align on global strategy.

Requirements

• Minimum of 3 years of experience within the Expert Network industry.

• Strong academic background: Finance Business HR Research Economics.

• Proven experience managing direct reports or leading a team/pod

• A proven track record of working with Management Consulting clients and understanding their unique project requirements with an emphasis on CDD cases.

• Experience in ownership of a book of business

• A proven entrepreneurial/commercial drive.

• Excellent written and verbal communication skills with the ability to engage with senior stakeholders.

• Excellent time management and organisational skills.

• Ability to thrive in a fast-paced results-oriented environment.

• Experience/Confidence in cold outreach and outbound calls.

• Native level of English; any other European language is a plus.

Nice to have

• Previous experience in a start-up or fast-paced environment.

• Deeply familiar with the expert-networking industry landscape.

• Intellectual curiosity and desire to learn.

What we offer

• Bonus on top of your base salary

• 25 days of paid time off per year all local bank holidays. Arbolus puts heavy emphasis on quality of life and wants to ensure everyone has a fair amount of time to recharge and relax

• Flexibility with local bank holidays

• Private health insurance

• Flexible remuneration for meals and transport (Coverflex)

• Relocation package to help you with your move to Barcelona

• Top-notch equipment to make our work efficient and smooth

• Free coffee tea and snacks to boost our energy during the day

• Last Monday of each month we provide an office breakfast to start our week and an office lunch voucher 2 days a week

• Regular social activities are managed by our local Social Committees

• Hybrid working schedule (3 days in the office and 2 days from home per week)

• Discounts for Kleta Urban Sports and various restaurants around the office

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or adjustment in completing your application due to a disability email us at . Please put Reasonable Adjustment in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please note that we are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.