Network Administrator

SCOPE OF THE PROJECT:
As the Agency continues to see increased growth in enterprise applications data capabilities
and infrastructure modernization initiatives the Department of Public Health (DPH) Office of
Information Technology (OIT) is advancing the Agencys core network and identity services
architecture to better leverage network resources data assets infrastructure and systems.
Some of these initiatives include SD-WAN Public Key Infrastructure (PKI) and secure
authentication and Active Directory enhancements. Consistent with best security practices
DPH is further enhancing the Agencys application ecosystems by expanding and maturing its
existing Identity-Based Networking Services (IBNS) framework leveraging certificate-based
authentication to strengthen identity assurance across users and devices as a foundational
component of the Agencys security architecture.

The selected incumbent will work under the general guidance of the Network Operations
Center section manager but will also be required to work closely with other teams and
Agency staff at all levels. Selected candidates will follow the Agencys Change Management
process and track and document the work and other tasks regularly communicating status
updates to the assigned project manager.
Candidate must be self-motivated team-oriented work under limited supervision and
respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned
Network Operations Center Manager will coordinate daily/weekly assignments for the
deployment operational support diagnostics and troubleshooting of the Agencys critical
enterprise architecture. The network administrators will work with Network Security and
other IT professional groups and non-IT staff to assist with problem resolution mitigation of
issues and to provide technical solutions. The network administrator will ensure
assignments are completed accurately and on-time and regularly provide progress tasks and
deliverables status updates to the assigned project manager.
Specific duties and responsibilities will include but are not limited to the following:
Support enterprise network and identity initiatives including SD-WAN deployment
PKI lifecycle management and secure authentication services
Monitor identify and remediate issues with Agency enterprise network and identity
services
Support network connectivity and authentication services on Windows-based
systems
Support connectivity and secure access on mobile devices (i.e. Apple devices)
Manage the network and identity infrastructure lifecycle at all stages
Create and maintain network documentation (e.g. diagrams coverage and design
documentation)
Assist with deployment configuration and support of SD-WAN PKI and secure
authentication solutions
Perform enterprise network deployments installations and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
Perform firmware/software/security/feature upgrades across network and identity
platforms
Monitor Agency trouble ticket system and complete assigned network
authentication and connectivity tickets
Will serve as the Agencys primary support resource for network and access-related
(authentication) technical issues troubleshooting and resolving most
common/routine problems

Assists Agency staff/contractors in resolving network authentication and
connectivity-related problems
Coordinate and assist with testing and validation of network and identity solutions
Adhere to State and Agency security and IT policies and standards
Work closely with key stakeholder groups including Network Security and Server
Hosting to ensure the appropriate level of engagement and focus is maintained
Assists various IT groups with other tasks as assigned such as with system/network
installations and upgrades (i.e. racking equipment)
Create maintain and review/improve upon network and identity documentation
Ability to plan organize review and implement associated project milestones to
completion
Provides updates to Project Team
Perform other tasks and duties as assigned