Service Desk Technician

Job Description

seeking a full time ONSITE position located at Washington DC 20024 (ONSITE) (Candidates local to DC MD and VA Only)

The due date for submissions of qualified candidates is 12 noon on 5/12/2026. Please submit qualified candidates resumes along with the attached skills matrix completed.

Brief Description:

A014 Service Desk Technician - Senior

**Hybrid position--local DMV candidates only**

CONTRACT JOB DESCRIPTION:

Duties and Responsibilities:

The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.

Duties & Responsibilities:

a. Respond to service requests and service incidents reported by OCFO staff via phone email or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.

b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment including common desktop applications such as Microsoft365 and Adobe as well as managing user accounts and Active Directory.

c. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices including common mobile-based applications such as email Microsoft365 and authentication applications.

d. Configure and deploy PCs laptops printers mobile phones tablets and other desktop IT assets.

e. Interact with network team and application development teams to restore services and/or identify and correct issues.

f. Simulate or re-create user problems to resolve incidents.

g. Recommend system modifications to reduce user problems and service incidents.

Required Experience: At least five (5) years of experience in the following:

a. Providing help desk support for the Windows operating system Windows-based applications and databases and AD account management;

b. Providing help desk support for iOS devices iOS-based applications and iCloud account management;

c. Configuring imaging and deploying Windows based laptops printers and desktop assets;

d. Workflow management applications such as ZenDesk ServiceNow Ivanti or BMC Helix.

e. ITIL v4 Foundation

f. CompTIA A certification

Preferred Experience: At least five (5) years of experience in the following:

a. Endpoint protection and management tools such as Cisco AMP Absolute or HP Sure Click;

Best Regards

Aditya Shrivastava

Lead Technical Recruiter

Nexiva Inc