IT Installation Technician

Junior Installation Technician
KeenLogicisseekingto hire aJunior Installation Techniciansupporting theUnited States Senateon a multi-year Information Technology Support program providing essential IT services to ensure continuity of operations across Senate offices. This contract spanssix years offering long-term stability and growth.

Junior Installation Technicians provideon-site field supportfor Senate offices including hardware installations moves replacements and emergency repairs. This role requires strong technical skills and direct customer interaction.

Work will be performedon-site at Senate facilities in Washington DC and other approved Senate locations asrequired. This is a full-time position offering Fortune 500-level health/dental/vision PTO 401k and Life Insurance.

Qualifications

• Must be able to pass a Senate background check and must be eligible for SenateOfficebuilding access

• 2 years of IT field support experience

• Strong customer service skills.

• One of the following certifications: ITIL Security HP AppleMicrosoft

Duties and Responsibilities

• Provides on-site technical support at Senate state and field offices including hardware installations returns to stock (RTS) equipment replacements and emergency repair services

• Interfaces directly with Senators staff and authorized users delivering professional customer-focused support in a high-visibility environment

• Installs testsmaintains and repairs equipment integrated systems subsystems and approved software at Senate locationsin accordance withestablished standards

• Assembles installs and configures systems and equipment based on site assessments floor plans schematics and technical documentation

• Performs equipment upgrades relocations and removals ensuring coordination with engineering changes and approved configurations

• Provides instruction to users on proper equipment operation and basic troubleshooting as appropriate

• Performs preventative maintenance and diagnostics toidentifyand resolve equipment issues and minimize downtime

• Troubleshoots hardware and connectivity issues efficiently to restore service within establishedtimeframes

• Ensuresaccurateasset tagging documentation and inventory updatesin accordance withSenate procedures

• Coordinates with Help Desklogistics and technical teams to support deployments office moves and surge requirements

• Adheres to security safety and compliance requirements while working on-site at Senate facilities

• Maintains awareness of scheduled deployments hardware refresh cycles and emergency response procedures

• Documents installation activities configurations and resolutions in the designated tracking systems