Video Operations & Governance Lead

Lead the end-to-end program for video and motion content across platformscovering workflow design vendor/platform governance project management localization accessibility and performance analyticswith a strong requirement for expert motion design leadership.

Scope includes AI-assisted video motion graphics screen-capture/product demos live-action and interactive formats.

Focus is on process risk management and outcomes while ensuring motion design quality is a differentiator.

Position Responsibilities:

Program and Project Management

• Design and run the video operations model (intake scoping resourcing SLAs timelines and release management).

• Own the cross-functional roadmap aligned to Sales and L&D priorities; define KPIs/OKRs (adoption engagement conversion learning impact) and report ROI.

• Maintain a portfolio view: capacity planning prioritization status tracking and vendor coordination.

Technology and Platform Governance

• Define and enforce governance frameworks for video/tools (AI video motion design editing hosting/distribution DAM LMS sales enablement) including roles/permissions approval workflows versioning and metadata/taxonomy.

• Establish content standards: brand compliance templates accessibility (WCAG) localization data retention and naming conventions.

• Partner with IT Security Legal and Compliance to meet security privacy and regulatory requirements; lead audits risk assessments and remediation.

• Manage vendor lifecycle: evaluation onboarding contracts/SLAs playbooks usage reviews and escalation paths.

Motion Design Leadership and Production Operations

• Set the motion system: define animation principles typography transitions data visualization and on-screen systems; create a motion style guide and reusable After Effects template libraries.

• Provide hands-on After Effects direction and production for high-impact assets; establish standards for precomps expressions render pipelines color management and asset versioning.

• Build repeatable production pipelines for AI avatar/text-to-video motion graphics screen-recordings live-action (remote/on-site) and interactive video.

• Oversee localization (multilingual VO/subtitles regional reviews) and accessibility (captions transcripts player compliance low-bandwidth readiness).

Content Strategy and Enablement

• Translate business needs into briefs and distribution plans tied to sales plays campaigns and learning paths.

• Collaborate with Marketing to adapt assets for video; align messaging CTAs and measurement.

• Integrate videos into L&D curricula/microlearning; establish feedback loops and continuous improvement.

Quality Compliance and Risk Management

• Implement QA checklists: factual accuracy brand/legal compliance consent/rights management accessibility and performance testing.

• Define ethical AI and synthetic media guidelines (disclosure consent usage boundaries audit trails).

• Manage content lifecycle: review cadences deprecation policies archival standards and governance dashboards.

Training Documentation and Change Management

• Produce SOPs playbooks and documentation for workflows governance and platform usage.

• Deliver training office hours and onboarding; create certification paths for tool proficiency including After Effects best practices and motion standards.

• Lead change management for new tools/processes: communications stakeholder alignment and adoption tracking.

Required Qualifications:

• Bachelors degree in Communication Media Production Motion Design Interaction Design or Information Management or equivalent experience

• 5 years in program or project management within content operations creative ops or enablement; strong planning prioritization stakeholder management and vendor oversight.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Advanced proficiency in Adobe After Effects (3D/2.5D workflows expressions rigging animation principles typography data-driven motion plugin ecosystems such as Red Giant/Animation Composer color management output/render optimization). Ability to set standards and mentor others.

• Experience across a multi-platform video ecosystem: editing suites (Premiere/Final Cut) motion tools (Cinema 4D or Blender a plus) screen capture AI video tools and enterprise hosting/distribution (DAM LMS intranet sales enablement).

• Capability to define motion systems templates and standards; guide internal/external producers to meet quality brand accessibility and compliance requirements.

• Knowledge of post-production pipelines asset management and distribution best practices

• Strong written and verbal communication; able to synthesize complex needs into actionable plans for Marketing Sales L&D IT Security and Legal.

• Proven ability to influence without authority manage expectations and drive consensus across functions.

• Comfortable with A/B testing experimentation and data-driven decision-making; adept at connecting content insights to strategy and pivots.

• Active trend scanning across AI video motion design localization and interactive formats; proposes scalable improvements while maintaining governance.

Preferred Qualifications:

• UX/UI design skills in Figma are a plus including component libraries prototyping and design systems that inform motion standards and template development.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

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