Director IT Asset Management Governance, Oversight & Service Management

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As the Director IT Asset Management (ITAM) Governance Oversight & Service Management Director you will be responsible for leading a team of ITAM professionals to define and maintain the ITAM governance framework and continuously seek ITAM industry advancements and best practices to embed throughout daily operations. Working with your team you will refine and implement the next generation global ITAM strategy to meet the current and future needs of the Banks risk posture Banking Industry ITAM regulations Cyber Security reporting standards and internal control standards. You will set direct the service definition of governance for all asset lifecycles .You will oversee the development and maintenance of ITAM processes and controls to govern the ITAM lifecycle including requirements exclusions deviations exceptions risk acceptance and remediation prioritization. You will define and review updates to the ITAM Standard metrics controls and communicated changes to relevant stakeholders. You will review analysis & creation of critical risk insights for leadership consideration including issue remediation compliance processes with asset & lifecycle owners. You will collaborate with the three lines of defense to ensure compliance and accountability for identified issues and remediation plans. Your orchestration of the Enterprise ITAM governance committee and global regional reporting will ensure oversight to compliance is fulfilled..

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How youll succeed

• Analytical Thinking & Data Insights You will have strong knowledge of ITAM lifecycle and governance framework and key ITAM support platforms such as ServiceNow HAM/SAM Pro SCCM and other tools.

• Partnership & Cross-Functional Collaboration - Engage regularly with asset owners in technology product owners procurement architecture finance cyber and three lines of defence teams. Build strong relationships with internal stakeholders and external vendors. Represent ITAM confidently during reviews and discussions.

• Risk Governance & Reporting Recommend and identify risks and deficiencies required deviations and sign-offs for these. Draft management metric and KRI insights for final approval while setting the ITAM Standard and procedures. Maintain strong knowledge of ITAM practice models and provide guidance to technology and business partners.

• Process Optimization Reporting & Automation - Contribute to improving ITAM processes enhancing data quality implementing automation and maturing AI-driven insights. Identify optimization opportunities and support risk mitigation initiatives through accurate compliance tracking and consumption analysis.

• Change Collaboration & Values - Support the continuous improvement of ITAM governance AI adoption operational procedures and audit workflows. Work with integrity and uphold CIBCs values trust teamwork and accountability while contributing to an inclusive collaborative environment focused on risk reduction and operational excellence.

• Leadership You will work with the broader team to set goals and motivate the team to achieve them. You can identify and remove barriers that slow or prevent the successful completion of team activities and key initiative deliverables. Maintain a strong communication network with the team providing coaching and regular updates and direction on key objectives priorities business initiatives and performance standards.

Who you are

• You can demonstrate 8 years of experience in IT Asset Management practice management including compliance governance and oversight services. You bring experience in strategic service management expertise in governance frameworks risk appetite and tolerance setting. You understand the interconnection of IT Management with cyber security. You have strong self-planning skills sufficient to plan your own and team assignments according to general work plans; ability to multi-task plan and meet timelines. You have strong written and oral communication for senior stakeholder management including internal and external audit and regulatory compliance response. You maximize efficiencies processes and systems to meet CIBC business goals.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do. Help meet business goals by providing better service and value. Focus on each client experience and make every interaction meaningful. Establish and maintain healthy working relationships with business partners and peers.

• You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.

• Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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