Employee Benefits Account Manager

Job Description

Employee Benefits Account Manager

Job Summary

Seeking a dedicated and experienced Employee Benefits Account Manager to join a dynamic team. As part of a well-established medium-sized agency with a reputation for integrity and excellence you will play a key role in managing and growing a employee benefits accounts. This is an excellent opportunity for a professional who is passionate about delivering exceptional customer service and building lasting client relationships.

• Benefits: Competitive benefits package 401(k) paid time off professional development opportunities etc.
• Work Arrangement: Hybrid model (2 days in-office flexible schedule)

Responsibilities

• Manage a portfolio of employee benefits accounts focusing on level and fully insured groups ranging from 2-100 lives.
• Provide end-to-end customer service including quoting new and renewal business building navigators and addressing client inquiries.
• Collaborate with producers account managers and customer service representatives to deliver seamless service.
• Develop and maintain strong client relationships ensuring satisfaction and retention.
• Utilize Employee Navigator and EPIC software to manage accounts and streamline processes.
• Support the team in achieving growth objectives by identifying opportunities to expand client accounts.

Qualifications/Requirements

• Licenses/Certifications: Active Life & Health (L&H) license required.
• Experience: 3-5 years of relevant experience in employee benefits account management.
• Technical Skills: Proficiency in Employee Navigator and EPIC software.
• Soft Skills: Strong interpersonal and communication skills tech-savvy detail-oriented proactive and a team player.
• Work Ethic: A commitment to honesty integrity and providing exceptional service to clients.
• Work Environment: Ability to work independently and manage time effectively in a hybrid work setting.
  
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