Recreation Manager

* Supports day-to-day operations and understands employee positions well enough to perform duties in employees absence
* Inspects recreational areas for safety hazards and operational deficiencies recommends improvements and initiates corrective measures
* Responds to guest inquiries and concerns in a professional and timely manner
* Demonstrates knowledge of job-relevant issues products systems and processes
* Provides and models service behavior to guests and employees
* Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility
* Develops plans organizes and supervises activities events and programs
* Develops specific goals and plans to prioritize organize and accomplish departmental goals
* Supports the management of any outside vendors
* Orders and manages necessary supplies and ensures staff has supplies equipment tools and uniforms necessary to do their jobs
* Coordinates and manages activities by purchasing supplies and/or needed equipment
* Provides exceptional customer service and ensure guest satisfaction and retention
* Hires trains supervises schedules and evaluates staff
* Improves service by communicating and assisting individuals to understand guest needs
* Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills
* Participates in the performance appraisal system process
* Ensuring compliance with and fair administration of all departmental policies standards and procedures
* Ensures employees are treated fairly and equitably
* Empowers employees to provide excellent customer service
* Celebrates successes and publicly recognizes the contributions of team members
* Establishes and maintains open collaborative relationships with department employees and other hotel staff
* Ensures that disciplinary procedures and documentation are completed accordingly to the hotels standards and procedures
* Ensures hotel policies are administered fairly and consistently
* Conducts weekly departmental meetings
* Encourages and builds mutual trust respect and cooperation among team members
* Communicates expectations and performance objectives to staff while giving staff the opportunity to raise questions and/or concerns
* Performs other job-related duties as assigned

* Solid organizational time-management and prioritization skills.
* Minimum of two years in Recreation Management or similar role.
* Displays leadership by exemplifying excellent customer service and creating a positive atmosphere for guests and employees.
* Must be a team player who is willing to pitch-in and help co- workers with their job duties.
* Should anticipate assisting other departments during the off season when operational demands are reduced.