Customer Assistance Representative North Palm Beach-4119

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative for our North Palm Beach location. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a home city location.

This is a part time position with a starting rate of pay $16.50/hour

Qualified candidates Apart from religious observations must be available to work the schedule below:

Monday: 8am-5pm

Tuesday: OFF

Wednesday: 8am-5pm

Thursday: OFF

Friday: 8am-5pm

Saturday: OFF

Sunday: OFF

Responsibilities include:

• Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions vehicle features and other services
• May sell optional protection products upgrades fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors

Equal Opportunity Employer/Disability/Veterans

Enterprise Mobility is a leading provider of mobility solutions owning and operating the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental carsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  
• Must be able to understand read write and speak English
• Must be willing to accept $16.50/hour
• Apart from religious observations must be available to work the following schedule: Monday Wednesday & Friday: 8:00AM-5:00PM