Technical Support Engineer – DevOps SRE

Description -

About the Team & Mission

We run the global backbone of PC manufacturing & automation for one of the largest electronics manufacturers in the world.

Our team maintains 1500 servers and systems spread across factories worldwide. When something breaks or behaves strangely in a factory production engineers open a ticket or even better our own monitoring detects it first a robot starts troubleshooting and in the best case it fixes the issue without any human ever waking up.

Right now 90 % of incoming tickets are routed automatically 5 % of all incidents are detected proactively by us and 1 % are solved completely without human intervention.

Our mission for the next 23 years: turn those numbers upside-down and reach >50 % auto-detection and >30 % auto-resolution while keeping the factories running 24/7.

That means every team member spends part of the day firefighting and supporting the factories (real engineering support not script-reading helpdesk) and the other part building the exact tools that will make the firefighting obsolete.

What Youll Do (50/50 )

Support & Operations (50 %)

- Take ownership of incidents escalated from the factories or detected by our systems

- Live troubleshooting on Windows/Linux servers SQL queries virtualization Kubernetes clusters networking etc.

- Document root causes and turn them into reusable runbooks or code

Development & Automation (50 %)

- Build or extend internal tools self-healing scripts monitoring alerts auto-remediation playbooks

- Turn the I fixed it manually again into the robot fixes it from now on

- Work with real production data at scale (Kafka streams Grafana dashboards large SQL/PostgreSQL databases)

- Ship code in C# Python PowerShell Go or whatever gets the job done best

- Continuously build & improve our observability CI/CD pipelines and infrastructure-as-code

Our Current Stack (you dont need to know everything curiosity is enough)

- OS: Windows Server Linux (Ubuntu)

- Databases: MS SQL PostgreSQL

- Infra: VMware Hyper-V Kubernetes Proxmox VE

- Observability: Grafana Prometheus SQL

- Messaging: Kafka

- Scripting/Automation: PowerShell Bash Python

- Development: C# (.NET Core/6) Python occasional Go

- Tools: Ansible and our own

- Azure cloud platform

Who Were Looking For

- Genuine interest in technology and how it works

- 1 to 6 years of real-world experience in IT operations system administration support engineering DevOps or SRE roles

- You have already troubleshooted real servers/databases/networks in production (not just lab or coursework)

- Comfortable with at least one scripting/programming language (PowerShell and/or Python is a big plus)

- Basic understanding of SQL and relational databases

- You get excited when you fix something manually the third time and immediately think this should never reach a human again

- Good English (written and spoken) we are a global team

Nice-to-have (but not required):

- First experience with Kubernetes Kafka Grafana or C#

- Experience in manufacturing/industrial environments

- Contributing to open-source or personal automation projects

What We Offer

- Real impact: every line of code you write directly affects hundreds of thousands of PCs built every day

- Perfect learning environment for juniors who want to grow extremely fast: you see production at scale you break things you fix things you automate things

- Modern tools greenfield automation projects and senior colleagues who love mentoring

- Competitive salary bonus full benefits package (details disclosed in first screening call)

- Hybrid options - 3 days in office

If you are someone who gets bored doing only ops or only development and you want a role where you keep the factories running today while building the autonomous systems of tomorrow this is probably the best junior-to-mid-level position you will find in our industry.

Send your CV and a few lines about the coolest thing you ever automated (or wish you had automated) to apply below.

We read every application personally. Looking forward to meeting you!

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal