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Job Description:

The Total Rewards Senior Analyst is responsible for the following:

• Effective execution of end-to-end processes related to the administration of Company benefits policies and compliance with statutory benefits in two or more countries.

• Ensuring a seamless experience for TR customers when using the GS HR services.

• Ensuring compliance to the defined processes when engaging with the various end users and stakeholders (employees managers other GS CSTRs BUHRs and suppliers).

• Collaborate closely with HR teams external vendors and various stakeholders to ensure the effective delivery of benefits programs while providing support and guidance to employees on benefits-related inquiries.

Major Duties & Responsibilities:

Case Management Benefits and Leave Administration and Vendor Management

Case Management

• Manage resolution of cases following the established Internal Operating Procedure (IOP).

• Resolve cases with focus on integrity completeness timeliness and accuracy of data/information to ensure high level of customer satisfaction and deliver on agreed metrics (i.e. Average Lead Time SLA adherence PRR NPS)

• Ensure timely escalation to determine appropriate action and support needed.

• Assist and encourage users/customers to make effective use of self-service options systems products service order to drive rapid resolution of cases and to empower customers; educate and inform customers of the full range of HR services available to them.

• Ensure policy and legal compliance.

• Identify case challenges and opportunities and provides research and knowledge solutions.

• Handle complex and/or functional inquiries/requests

Benefits and Leave Administration

• Ensure seamless delivery of TR services specific to the administration of Company benefits/leaves policies and compliance with statutory benefits.

• Ensure all TR documents are updated regularly

• Collaborate and coordinate with cross-functional teams in the implementation of new benefits initiatives or enhancements and changes in policies or processes leading the development of communication materials for such.

• Develop and maintain comprehensive documentation for benefits policies and procedures providing training and support to other HR teams and employees as needed.

• Contribute positively to a knowledge sharing environment by documenting and sharing of all relevant working experiences with issues resolution creating a knowledge database for future reference.

• Monitor and report on utilization and trends in benefits offerings providing insights and recommendations for continuous improvement of the benefits programs.

• Respond to complex employee inquiries/cases related to benefits providing exceptional customer service and support to enhance employee engagement and understanding of their benefits options.

Projects/Programs/Process Improvements/Other Tasks

• Take ownership of specific yearly/monthly activities as per the yearly calendar for example Year End CBA related activities etc.

• Identify opportunities for program/process improvement provides research and knowledge for solutions and lead the overall execution.

• Lead the development and implementation of functional or cross-functional projects.

• Perform specific Compensation-related tasks as necessary.

• Support major projects such as acquisitions divestitures or restructuring related to benefits programs/processes.

• Coach more junior colleagues providing guidance on policy/process implementation and sharing best practices.

• Perform other tasks as may be assigned.

Required Years of Related Experience: 3-5years of related experience

Required Knowledge Skills and Abilities:

• Fluency in German and English

• Experience in benefits administration or a related HR function with a strong understanding of multi-country benefits programs and compliance.

• Extensive understanding of HR Functional domains (Benefits Compensation HRIS Workforce Data Administration HR Business Partnering Employee Relations) or Payroll

• Experience in case management and using case & knowledge management tools (ideally SNOW)

• Experience in Workday/Aon FYB

• Big data processing

Preferred Knowledge Skills and Abilities:

• Knowledge of labor laws

Key Working Relationships:

Internal:

• Employees and Managers

• Global Services teams

• Corporate Services Total Rewards

• BUHRs

External:

• Benefits Vendors

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.