Shopper Insights Senior Client Lead

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.

Were looking for a Senior Client Leadwho expects more from their career. Its a chance to become a trusted partner to key clients building relationships to define and deliver upon their strategic needs. Its an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our clients and in turn grow the dunnhumby business.

Our commercial team work with a leading grocery retailer and a wide range of their FMCG this role you will develop insights based on customer data to improve the shopping experience whilst developing client relationships and use consultative selling techniques to achieve revenue targets. Youll be working with a wide range of retailer and supplier stakeholders at all different levels including sales trade marketing category management and marketing professionals.

What youll be doing:

• Owns the commercial relationship with assigned clients and executes a client relationship strategy to ensure ongoing retention and growth
• Builds and nurtures strong client relationships and demonstrates a good understanding of the client organisation their strategies and objectives
• Uses insights analysis and consultancy to create client presentations that provide insights and solutions to client issues
• Delivers against revenue targets for the assigned clients and identifies future revenue opportunities
• Delivers training sessions on dunnhumby products and solutions as required
• Collaborates with local and CE colleagues

What youll need: Essential

• Bachelors Degree or equivalent in any related subject
• Client relationship building and management
• Strong analytical skills
• Solid communication and presentation skills
• A commercial mindset
• Native Czech/Slovak and fluent English

A plus if you also have: Desirable

• Experience of working in FMCG / marketing consultancy / market research agency
• Client facing experience
• Category management experience
• Project management experience
• Consultative selling skills

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

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