Director, Process and Change Management

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As the Director Process and Change Management within the Retail Operations Process and Change Management team youll play a pivotal role in driving transformational change across Retail Account Services supporting both our on-shore teams and our GCC CIBC India Operations Teams. You manage multiple initiatives with conflicting priorities and limited resources ensuring that projects are delivered on time and within scope. Your leadership will focus on fostering a culture of collaboration continuous improvement and innovation. Youll assess and communicate the impact of project changes proactively engaging stakeholders to understand upstream and downstream implications. By enabling business transformation strategies youll support stakeholders across the organization to drive revenue improve client experiences and mitigate processing risks. As a chapter lead youll ensure proper capacity assignment to partner-driven initiatives and manage your teams resources effectively to support the new CIBC way of working.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships lead discussions listen and ask the right questions to ensure solutions meet requirements.
• Solution Design - Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification solution requirements and quality assurance.
• Leading and Mentoring Support end-to-end project implementation as a subject matter expert and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational operational and process problems.
• Capacity Management Establish best practices for capacity management to optimize resource allocation project execution and support partner-driven initiatives.

Who you are

• Youre an experienced leader. You bring 5 years of experience in process and change management with a proven track record of leading teams and driving business transformation including at least 5 years of direct people leadership.
• You understand business and technology. You have a strong background in Business Change Management or Computer Science and a working knowledge of low-code tools IPA and GEN AI capabilities.
• Youre a collaborator and relationship builder. You excel at engaging stakeholders building strong relationships and facilitating solution design discussions that meet project needs.
• You thrive in complex environments. You manage multiple initiatives with conflicting priorities and limited resources ensuring successful project delivery.
• You inspire innovation and continuous learning. You foster a culture where team members are motivated to share ideas learn and drive innovative approaches to transformation.
• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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