Operation Manager

Qualification

• 37 years warehouse / operations management experience in consumer or commercial electronics ITAD reverse logistics or refurbishment environment
• Bachelors degree in Supply Chain Logistics Business or equivalent experience
• Strong knowledge of electronic devices lifecycle: laptops desktops mobile devices enterprise servers and telecom equipment
• Experience managing multi-function operations (receiving grading testing teardown inventory control outbound logistics)
• Familiar with ERP / WMS systems (e.g. NetSuite SAP Oracle or similar) and advanced Excel (pivot tables VLOOKUP)
• Understanding of data security and compliance requirements (R2 data wiping standards preferred)
• Experience with KPI-driven operations (throughput yield recovery value inventory accuracy)
• Bilingual in English and Chinese preferred (for workforce communication)
• Proven team leadership experience (2050 employees across shifts)
• Lean / Six Sigma or continuous improvement experience is a strong plus

Responsible

• Manage end-to-end warehouse and production operations including receiving sorting testing data wiping teardown grading and shipping
• Drive daily operational planning to meet volume turnaround time and customer SLA requirements
• Monitor and improve key metrics: productivity recovery rate processing accuracy and on-time shipment
• Lead and develop supervisors and team leads; ensure proper staffing training and performance management
• Ensure compliance with safety standards (OSHA) environmental regulations and ITAD certifications (R2 / ISO standards)
• Oversee inventory control processes including reconciliation cycle counts and discrepancy investigation
• Coordinate with procurement sales and finance teams to align operational output with business goals and resale channels
• Identify process gaps and implement continuous improvement initiatives (layout optimization labor efficiency automation opportunities)
• Manage vendor relationships (transportation recycling downstream vendors equipment suppliers)
• Support customer audits and provide operational data/reporting as required

Deliverable

• Achieve daily and weekly throughput targets aligned with customer SLAs
• Maintain inventory accuracy 9899% across all product categories
• Improve recovery value and reduce scrap rate through better grading and processing controls
• Deliver labor productivity improvements (units per labor hour) quarter over quarter
• Ensure 100% compliance with safety and data destruction standards (zero major audit findings)
• Provide accurate and timely operational reports (daily dashboard weekly KPI monthly performance review)
• Reduce processing turnaround time (TAT) and backlog levels
• Maintain high employee retention and training completion rates

Required Experience:

Manager