Manager, Information Technology (IT Manager)

Job Title: IT Manager

Full-Time 12 Month Role Level 4

Reports To: Chief Operating Officer

Supervisor: No

Who We Are:

YouthBuild Philadelphia (YBP) Charter School is a tuition-free public charter high school with a singular focus on supporting youth aged 17-20 who have been pushed out of traditional schools. During our 1-year alternative program Youthbuild facilitates a warm loving culture that uses a variety of structures to build community such as a restorative-justice approach to discipline weekly community meetings and school-wide service projects. Students are empowered to attain their high school diploma and vocational certifications while receiving unconditional support by the staff around them. At YouthBuild we work intentionally to disrupt the cycle of poverty and support our students to achieve post-secondary success (4-year college 2-year college vocational training program or liveable wage job). Visit to learn more.

The Opportunity:

The YouthBuild IT Manager will be responsible for managing day to day IT operations including providing direct IT support to staff managing IT inventory collaborating with our MSP vCIO managing vendor relationships and advising our COO and leadership team on future product adoption. The successful candidate will take a flexible and hands-on customer service approach should have excellent organizational and technical skills and a strong track record of successfully managing multiple priorities and ensuring that staff technology is consistently up and running.

Who You Are:

• Invested in our core values - Respect Excellence and Perseverance.
• Equity-focused and believe that all students can achieve.
• Passionate about community service and civic engagement.
• Collaborative and dedicated to personal and professional development.
• A Bachelors degree in Computer Science Computer Engineering Electrical Engineering Information Systems or related field and/or CCNP MCSE AWS ITIL PMP certifications etc. preferred
• Minimum of 3 years experience in IT
• Demonstrate a hands on customer service approach that helps support the day-to-day IT operations
• Thorough understanding of and experience with PCs Macs Chromebooks iPhones Google Apps
• Experience with VMware Microsoft server operating systems Active Directory Xerox (or comparable) printers and print management software Meraki switches and access points Fortigate firewalls preferred
• Experience with school information systems (PowerSchool or similar) and related data systems preferred
• Strong organization and task management skills and ability to balance and triage competing priorities
• Strong written & verbal communication skills
• Resourceful and able to find creative solutions thinking beyond current systems and approaches toward continual improvement as well as ask for support when needed
• Desire to be part of a hardworking collaborative fun and values-driven team.
• Strong commitment to educational equity and social justice for low-income communities of color. Demonstrated commitment to progressive social change and ability to engage in strategic and analytical thinking around issues of social justice.

What Youll Do:

• Collaborate with the COO to create monitor improve own and execute IT standard operating procedures that ensure all IT hardware software and network systems are consistently up and running meet student/staff needs
• Directly respond to support tickets and ensure they are resolved and closed out efficiently and effectively with clear communication to staff who submitted them throughout
• Manage IT vendor relationships (MSP Xerox Xtel Comcast SHI and other VARs Apple Deanslist Powerschool Schoolytics SWIPE Verkada etc.)
• Maintain hardware inventory (Staff laptops staff phones student Chromebooks iPads peripherals etc) including inventory tracking ordering annual upgrade planning warranty repairs replacements etc.
• Serve as primary administrator for YB systems
• Work closely with YBPs leadership and our MSP vCIO to maintain and update cybersecurity incident response plans monitor for emerging external threats and respond to incidents if and when the arise
• Collaborate with the COO and MSP vCIO to write RFPs and request quotes from vendors in line with YBs financial policies for infrastructure hardware and software purchases
• Provide ongoing training for staff on cybersecurity policies procedures and best practices including managing our KnowB4 phishing simulations
• Collaborate with the Evening School Operations Manager to provide follow-up support on issues they were not able to resolve the previous evening
• Other duties as assigned by the COO

What We Offer You:

• Generous time off
• Medical dental and vision insurance
• Flexible spending accounts
• 401(k) savings plan with an employer match
• Employer paid parental leave life insurance short-term disability and long-term disability
• Educational assistance and professional development opportunities to enhance skills and career growth
• Supportive and collaborative work environment
• Strong community support and involvement

Salary Range:

New YouthBuild staff can expect a starting salary of between $75000-$85000 based on years of experience education and certifications if applicable.

During the application process applicants will have the opportunity to discuss our employee total rewards package and additional benefits.