Senior Director of Software Engineering Post Trade Technology Operations Case Management & AI Automation Platforms

Your opportunity to make a real impact and shape the future of financial services is waiting for you. Lets push the boundaries of whats possible together.

As a Senior Director of Software Engineering at JPMorganChase within the Corporate and Investment Bank Post Trade Technology -Operations Case Management & AI Automation Platforms you will lead a global technology organization with end-to-end build-and-run ownership of a strategic case management workflow/task orchestration and automation platforms utilized across the CIB. The platform supports more than 10000 users and is engineered to a 99.99% uptime target enabling critical daily operations and client service through event-based intake (exceptions and email) integration with systems of record automation through AI capabilities and robust audit trails controls and analytics.

Job responsibilities

• Define and execute a strategy that includes convergence of operational workflows onto a single highly scalable platform.

• Drive platform evolution across case management workflow/task orchestration event intake automation integration AI enablement auditability and analytics.
• Lead design and delivery within a hybrid cloud architecture (on-prem AWS) establishing strong engineering practices: architecture governance data design security SDLC CI/CD automated testing performance engineering scalability and resiliency.
• Own delivery against a 99.9% uptime target; partner with Production Support and SRE to ensure effective incident response problem management and recurrence prevention.
• Lead major incident governance post-incident reviews corrective action plans and resiliency testing.
• Deliver AI-integrated capabilities that improve operational execution and client service (e.g. intelligent intake/triage routing case enrichment agent assist resolution) with appropriate controls and governance.
• Enable integration with automation solutions and systems of record to increase straight-through processing and reduce manual touchpoints.
• Ensure comprehensive audit trails and analytics/MI to support operational transparency performance management and audit readiness. Maintain governance for access change/release data protection and control remediation.
• Partner with Operations Control functions and Product team to align priorities manage dependencies and deliver meaningful outcomes. Communicate clearly to senior stakeholders on platform health delivery progress risk and investment.
• Lead and develop a high-performing global organization (engineers engineering leads BAs) including talent strategy hiring coaching and succession planning.
  

Required qualifications capabilities and skills

• Formal training or certification on software engineering concepts and 10 years applied addition 5 year of experience leading technologists to manage anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
• Demonstrated experience leading global distributed teams and operating with strong execution discipline across time zones.
• Track record of owning reliability outcomes for platforms with demanding availability targets (e.g. 99.99% uptime) including executive-level incident leadership and remediation governance.
• Expertise in case management/workflow/task orchestration and event-driven architecture (e.g. Kafka-based intake).
• Strong experience with Kubernetes and hybrid architecture (on-prem AWS) including observability and performance engineering.
• Proven ownership of technology budgets and delivery within financial constraints across people infrastructure and software.
• Excellent stakeholder management skills; ability to partner effectively with Operations and Product leadership.

Preferred qualifications capabilities and skills

• Experience integrating AI into operational workflows with appropriate governance and human-in-the-loop controls.
• Experience with Camunda (or similar workflow engines) and enterprise-scale audit/analytics for case lifecycle management.
• Modernization experience in hybrid cloud including resiliency patterns cost optimization and multi-deployment strategies.