Agentic Operations Product Lead Cigna Healthcare Hybrid

The Agentic Operations Product Lead is a senior individual contributor who accelerates the delivery of agentic AI solutions across highimpact pharmacy and insurance operations. This role translates complex manual workflows into productionready AI capabilities that improve speed quality and cost outcomes. Working within fastmoving agentic pod teams you take ideas from concept to deployment and measurable valuequickly and responsibly.

Responsibilities

• Lead endtoend execution of agentic AI solutions owning the path from problem definition through production deployment and value realization.

• Rapidly stand up prototypes and proofs of value progressing ideas through pilot scale and sustained operations.

• Translate business and operational needs into clear epics user stories success metrics and delivery plans that enable fast focused execution.

• Partner closely with engineering AI/ML data and R&D teams to deliver productionready solutions aligned to system and regulatory constraints.

• Apply working knowledge of agentic AI conceptsincluding orchestration autonomy levels exception handling and humanintheloop patternsto guide design decisions.

• Collaborate with frontline users and operations leaders to gather feedback refine usability and continuously improve solution performance.

• Track performance metrics such as accuracy throughput quality cost and adoption to ensure solutions deliver expected operational value.

• Communicate progress tradeoffs and outcomes clearly to stakeholders while maintaining alignment with directorlevel strategy.

Qualifications

Required

• 5 years of experience in product ownership product management or business analysis within healthcare PBM or operationsfocused environments.

• Experience delivering complex automation AI or analytics solutions from concept through production.

• Strong understanding of Agile delivery models and close collaboration with engineering and data teams.

• Ability to operate effectively in fastpaced ambiguous settings while making sound execution decisions.

• Strong analytical and communication skills with the ability to bridge business and technical perspectives.

Preferred

• Bachelors degree in a relevant field.

• Experience supporting agentic AI AI/ML workflow automation or NLPdriven solutions.

• Familiarity with pharmacy operations insurance workflows or contact center environments.

• Comfort working in tigerteam or startupstyle delivery models within large enterprises.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.