ServiceNow Developer

About the Job

We are seeking a skilled and experienced ServiceNow Developer to join our ServiceNow Platform Team within Service Design. As a ServiceNow Developer you will design develop test and deploy platform enhancements integrations and automations across the ServiceNow environment. You will work within an Agile delivery model alongside business analysts QA platform administration and vendor development partners. You will collaborate with various stakeholders including IT teams and business users to understand requirements and translate them into effective ServiceNow solutions.

Responsibilities:

• ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to meet business requirements. ServiceNow modules in use include Incident Management Change Management Service Catalog CMDB Asset Management ITOM and more.
• Scripting: Write and document clean efficient and maintainable code using JavaScript including server-side (Business Rules Script Includes Scheduled Jobs UI Actions Flow Designer) and client-side (Client Scripts UI Policies Catalog Client Scripts). Code reviews and quality control checks should be undertaken as part of every update set project and upgrade.
• Integration Development: Design develop and maintain integrations using ServiceNow Workflow Data Fabric (IntegrationHub - Flow Designer actions spokes subflows) REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages) and middleware-based architectures. Apply integration patterns including ETL e-bonding and event-driven designs. Consider API transaction governance and entitlement consumption when designing and optimizing integrations.
• Technical Acumen: Provide expertise for all technical issues related to development. Support the administration of multiple ServiceNow instances including access control workflow automation data management integrations and system maintenance and upgrade tasks.
• Scoped Application Development: Develop and maintain ServiceNow scoped applications with an understanding of application scope isolation cross-scope access patterns and the implications of custom table creation on platform licensing. Align development work with ServiceNows Common Service Data Model (CSDM).
• Requirement Gathering: Collaborate with implementation partners system admins business users and IT teams to gather requirements understand process workflows and translate them into efficient and scalable ServiceNow solutions.
• Solution Design and Development: Design and develop ServiceNow solutions including forms workflows scripts business rules UI policies and integrations to meet business requirements and improve overall system performance.
• Testing and Quality Assurance: Manage tool configurations to ensure reliable production. Conduct thorough testing of ServiceNow enhancements updates and patches to ensure system stability functionality and adherence to best practices. Familiarity with ServiceNow Automated Test Framework (ATF) for regression testing is a plus.
• Security and Compliance Awareness: Proactively identify security considerations in business rules integrations and access control designs during the development process. Support platform security hardening activities including ACLs security properties data classification and Health Scan remediation.
• Documentation and Training: Create and maintain comprehensive technical documentation including design documents integration runbooks knowledge articles system configurations and workflows as a standard part of the development lifecycle. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.
• AI-Augmented Development: Leverage ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent) virtual agent design and predictive intelligence configuration. Support Now Assist for ITSM use cases including case summarization resolution recommendations and knowledge article generation.
• Continuous Improvement: Maintain ServiceNow certifications stay updated on the latest ServiceNow features updates enhancements and industry trends. Identify deficiencies or opportunities for process improvement and recommend solutions to optimize the use of the ServiceNow platform.

Requirements:

• Experience: Minimum of 3 years of hands-on experience as a ServiceNow developer configuring and customizing the ServiceNow platform particularly for ITSM ITOM and HAM modules. Experience with ServiceNow product implementation is a bonus.
• ServiceNow Certifications: ServiceNow certifications such as Certified Application Developer (CAD) Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in one or more ServiceNow modules.
• Technical Skills: Proficient in ServiceNow platform configuration including user management access control form design and workflow automation scripting (server-side and client-side) business rules UI policies integrations and reporting. Experience with IntegrationHub REST/SOAP API development and scoped application development. Understanding of CSDM and platform licensing implications of custom tables.
• AI and Automation Skills: Familiarity with ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent) virtual agent design and predictive intelligence configuration. Comfort working with AI-assisted development tools and the ability to evaluate AI-generated output for quality and compliance.
• ITIL Knowledge: Familiarity with ITSM/ITIL processes and best practices particularly Incident Management Change Management and Service Catalog. ITIL v4 certification is a plus.
• Problem-Solving Skills: Ability to analyze complex business requirements identify system issues and propose effective solutions. Strong troubleshooting and problem-solving skills are essential.
• Communication and Collaboration: Excellent interpersonal and communication skills to effectively collaborate with management stakeholders vendor partners and contracted resources. Ability to gather requirements provide technical input during discovery and deliver training and support to users. Proactive communication about progress challenges and dependencies is expected.
• Self-Direction: Ability to take ownership of assigned work from requirements through deployment manage competing priorities and raise blockers early.
• Attention to Detail: Strong attention to detail and commitment to delivering high-quality solutions. Must possess a keen eye for identifying and resolving system issues and inconsistencies.
• Adaptability and Continuous Learning: Ability to adapt to changing priorities handle multiple tasks simultaneously and continuously learn and apply new concepts and technologies.

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you joinHUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $ 120000 to $130000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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