Enterprise, Provisioning and Accounts Representative

Excited to grow your career

We value our talented employees and whenever possible strive to help one of our team to grow professionally.

Our people make all the difference in our success.

Lets talk about you!

• Manage order processing and fulfilment of Enterprise products and services ensuring all requests are accurately completed within defined service levels to deliver a high-quality customer experience

• Provide end-to-end case management for customer enquiries including billing invoicing accounts payments retention billing disputes and debt collection ensuring timely resolution within service standards

• Communicate effectively with customers (new and existing) external suppliers and carriers via phone and email maintaining a professional and customer-focused approach

• Process service requests efficiently and accurately demonstrating a proactive and solutions-focused attitude to achieve strong service outcomes

• Work across both Accounts and Provisioning functions within Enterprise Operations with workload allocation based on business demand

• Demonstrate flexibility in a fast-paced environment following established processes while applying sound problem-solving skills where required

• Escalate and clearly communicate issues risks and resolution activities to internal stakeholders to support service improvements and enhance customer experience

• Collaborate with internal teams including Commercial Customer Experience Technical Support Product Operations and Finance to ensure service assurance and support high-value customers

• Maintain a strong focus on service quality accuracy and continuous improvement across all customer interactions and operational tasks

If you like the sound of that heres some other things wed love to see

• Experience in a similar role

• Strong customer service skills with excellent phone manner and written communication ability

• Excellent time management and organisational skills

• Strong problem-solving and analytical thinking abilities

• General knowledge of telecommunications products and services is advantageous

• Intermediate computer skills including Microsoft Word and Excel

• Previous experience in one or more of the following is highly regarded:

  • Service delivery / provisioning

  • Accounts and billing

  • Call centre or customer support environments

If this role speaks to you hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and theyll provide you with some insights on ways to progress and upskill within Aussie.