Automotive Warranty Administrator

Are you looking for a new opportunity and chance to grow your career in the automotive industry

Our team at Joseph Volkswagen is hiring for a Warranty Administrator / Phone Appointment Coordinator.

Joseph Automotive has been selling and servicing vehicles in the Cincinnati Northern Kentucky Columbus and Dayton Ohio areas for many years. Now we have grown to be one of Cincinnatis largest dealership groups. Today this dealership remains a family-owned and operated business. Over the years our dealership has earned top recognition as one of the best Cincinnati Volkswagen dealerships.

Responsibilities Include but Not Limited To:

• Learn and become a subject matter expert with warranty claim submissions.
  • Become proficient with the VW Hub WISE Elsa Technical Service Bulletins warranty resources and training opportunities.
  • Ensure warranty claims have the correct parts labor rental sublet and Condition / Cause / Remedy (CCR) lines.
  • Submit warranty claims within a 72-hour window per Volkswagen performance metrics.
  • Be proactive with providing required supporting documentation such as pictures / sublet documents. Ensure claims on the Warranty Parts Portal (WPP) do not fall to debit. If so get with Management and file an appeal within the allotted time frame.
  • Advise Management when fundamental issues are discovered. This includes parts on the incorrect labor line improper CCR improper Technician time punch times customer signatures missing rental car invoice errors rental VW notification not performed etc.

• Make Outbound Phone Calls for Various Lists:
  • No show appointments from the prior day
  • VW Carefree Maintenance
  • Safety Recalls / Declined Safety Recalls
  • Service Due Now
  • Customer retention list
  • Declined repairs / maintenance
  • Survey Follow-up as necessary
  • Special order part(s) arrivals as necessary
  • Answer over-flow inbound Service phone calls.

Qualifications:

• Previous dealership service department experience preferred but will fully train the right individual.
• High School Diploma / College experience preferred.
• Strong understanding of automotive parts and repairs.
• High attention to detail with reading and comprehension.
• Must be able to work on various computer systems to be successful.
• Complete all required VW and Joseph VW training.