Senior Platform Engineer – Zendesk Deploy Team

Job Description

The Zendesk Deploy team is looking for a Senior Platform Engineer who is motivated to improve deployment tools and infrastructure that allow over 1000 engineers to deliver code quickly safely and reliably.

Our Mission

At Zendesk we simplify and improve deployment processes so that any engineering team can release software smoothly and confidently. We aim to build easy-to-use tools and clear standards that make deploying code simple and reliable. We also use AI tools extensively to help automate workflows improve monitoring and enhance system reliability.

What youll be doing

• Build and maintain deployment infrastructure and internal tools supporting continuous integration and delivery pipelines.

• Work closely with engineering teams around the world to define deployment practices and help roll out new deployment patterns.

• Develop and manage Kubernetes-based deployment automation and platforms.

• Ensure reliability by monitoring systems responding to incidents and maintaining runbooks and documentation.

• Drive improvements in deployment speed security and scalability through automation and infrastructure as code.

• Leverage AI-based tools and platforms to help improve operational efficiency and deployment safety.

What you bring to the role

• Strong experience in DevOps Site Reliability Engineering (SRE) or Platform Engineering.

• Good knowledge of container technologies especially Kubernetes and Docker.

• Strong coding and scripting skills in languages like Go or Bash.

• Experience with infrastructure automation tools such as Terraform or CloudFormation.

• Hands-on experience building and operating production systems at scale.

• Familiarity with monitoring tools like Prometheus Grafana or Datadog.

• Understanding of Kubernetes deployments.

Optional / Nice to have

• Knowledge of CI/CD tools such as ArgoCD or Spinnaker.

• Experience with configuration languages like Jsonnet.

• Understanding of GitOps principles.

• Experience working closely with developer teams or platform teams.

• Exposure to multiple cloud environments or hybrid cloud setups.

• Frontend web development experience

What we offer

• A role where your work directly improves how thousands of engineers deploy software.

• Ownership of the tools and systems you build.

• Freedom to suggest and implement improvements and new ideas.

• Flexible working hours with a hybrid work model combining remote work and office time.

• Budget and opportunities for professional growth and learning.

• Supportive team who values work-life balance.

• Comprehensive medical insurance and life coverage.

• Opportunity to work with AI tools integrated into our deployment and monitoring systems.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.