Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances DOT Standards rules and regulations. Instruct drivers on approved airport transportation routes policies and procedures.
2. Oversee daily bus operations to ensure services run smoothly safely and on schedule. Coordinate with dispatchers to supervise drivers assignment routes adjust schedules and allocate resources as needed.
3. Utilize the Fleet Management System to monitor bus locations track driver performance and analyze operational data. Ensure the system is used effectively to optimize routes and improve overall efficiency.
4. Monitor and report on key performance indicators safety incidents vehicle utilization customer satisfaction driver safety scorecard and driver performance scorecard. Use metrics to drive continuous improvement and operational excellence. Monitoring drivers performance for driver of the month.
5. Supervise and monitor the work and performance of the Shuttle Bus Drivers Fuelers and Dispatchers. Complete Performance Reviews coaching and progressive discipline. Conduct shift bids prepare schedules assign work to Shuttle Bus Drivers Fuelersand Dispatchers. Participate in work of subordinates as required to maintain an efficient operation. Advise management staff of operational concerns and recommend changes to areas such as staffing levels safety hazards and maintenance issues.
6. Monitor radio communication and assign buses to meet customer demands. Approve alternative service in accordance with established procedures. Ensure authorized breaks and meal periods are assigned and recorded in accordance with policies and procedures.
7. Respond to and investigate vehicle accidents and injuries to include pulling cameras footage from buses and reviewing its contents. Complete associated paperwork in accordance with policies and procedures. Participate on the Accident Review Committee. Transport employees for drug testing in accordance with Aviation Department and City policies and procedures.
8. Complete related paperwork such as vehicle inspection reports vehicle work orders training records performance reviews disciplinary memos performance improvement plans shift logs and training records.
9. Time keeping. Enter adjust and approve time vacations overtime and make schedules. Answer and document calls from drivers and customers and provide them with relevant information. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. Follow-up with Management staff in accordance with policies and procedures. Monitor attendance and conduct disciplinary actions as necessary.
10. Hiring of Shuttle Bus Drivers Fuelers and Dispatchers. Select applicants and conduct interviews and reference checks. Complete necessary paperwork for badge renewals onboarding and offboarding
11. Assist passengers and work public areas during IROPS such as inclement weather holidays special events and airport emergencies. increase bussing operations and services as deemed necessary.
12. Serve as a back-up for Bus Operations Trainer and Dispatcher as required to maintain an efficient operation.
13. Other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
Thorough knowledge of shuttle bus operation.
Thorough knowledge of transportation rules regulations policies and procedures.
Ability to safely drive any of the shuttle bus models and train others to do the same.
Administrative and clerical procedures methods and computer equipment
Records retention and disposal
Skill in:

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
Troubleshooting and problem-solving techniques
Organization and time management
Collaboration and teamwork
Providing excellent customer service
Performing a variety of duties often changing from one task to another of a different nature

Ability to:

Follow verbal and written instructions.
Plan and organize the work of support staff.
Analyze problems and make effective decisions.
Deal tactfully and courteously with the public represent the airport in a positive professional manner and establish and maintain effective working relationships with co-workers tenants and contractors.
Ability to communicate effectively orally and in writing and complete related paperwork.
Speak English clearly enough to be understood over the radio and communicate effectively with customers.
Ability to effectively use Word Excel PowerPoint and Outlook and assist others in their use of these programs.
Ability to lead and provide clear directions.
Ability to work as part of a team.
Understanding of driver safety score and other metrics.

MINIMUM QUALIFICATIONS:
High School diploma or equivalent and 5 year(s) of relevant experience; or 2 Year College Degree and 3 year(s) of relevant experience; or Bachelors degree and 1year of relevant experience.

LICENSES REQUIRED:

A CDL A or B license with a passenger endorsement is required.

PREFERRED QUALIFICATIONS:

5 years bus operations experience
Supervisory experience with large work groups
Ability to maintain day to day operations while managing projects as assigned.

GENERAL INFORMATION:
Must be able to work assigned shifts including holidays or special events to include urgent/emergency situations and inclement weather. Shifts and desk hours subject to change. Overtime possible.

The salary range for this position is $34.25 - $38.05 an hour.
This position is deemed mission critical and is not eligible for teleworking.
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADA and Other Requirements
Positions in this class typically require sitting standing walking bending pulling and pushing.

Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting standing driving climbing or walking pushing and pulling up to 50 lbs.
Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing pulling talking hearing seeing and repetitive motions.
Light to moderate lifting when performing tasks.
To comply with bus manufacturer specifications a candidates weight may not exceed 350 pounds.
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling bending when performing tasks.
Adequate vision hearing and speech required.
Must be able to pass the City of Charlotte pre-employment physical.

Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
Ability to operate in an environment with frequent interruptions.
Comprehend written information in work related documents.
Ability to hear understand and distinguish speech.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.