Manager of Patient Programs- Population Health

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a nationally recognized top workplace with 14 sites in Chicago and suburbs is looking for a valuable addition to our Population Health team! Eries Manager of Patient Programs - Population Health provides leadership direction and strategic vision for quality initiatives across the organization to support UDS HEDIS agency and payor-related quality programs. The Manager considers the unique needs and challenges faced by Eries patient population and seeks to advance health equity improve health outcomes and ensure accurate reporting.

At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 20 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Supervision

• Manages team schedules and time off requests.
• Completes hiring training scheduled performance evaluations and 1:1 meetings with team members.
• Ensures implementation of agency policies and procedures.
• Facilitates regular meetings and trainings for the team.

Program Strategy and Growth

• Leader of NCQA content at Erie Family Health Centers including EHR-related content reporting and implementation of standards.
• Maintains project management role and core PCMH and NCQA expertise.
• Coordinates all activities communication updates meetings related to NCQA.

Quality Assurance Budgeting and Reporting Outcomes

• Through reporting and chart review identify process gaps trends and disparities related to UDS and HEDIS performance metrics as well as misalignment of payor and agency data.
• Provide oversight and ongoing management of care gap reports.
• Support leadership with analytics regarding financial earning potential related to HEDIS ongoing tracking and trending of performance indicators/metrics and reporting financial opportunities.

Other Duties as Assigned.

Education

Required:

• High school diploma or equivalent with six (6) years of healthcare experience; OR
• Associate degree or two years of college with four (4) years of healthcare experience; OR
• Bachelors degree from a 4-year accredited college or university with two (2) years of healthcare experience

Preferred:

Masters degree a plus.

Experience:

Required:

• Minimum two (2) years of experience working in a healthcare setting required.
• Experience with data management required.

Preferred:

• Supervisory experience is strongly preferred.

Skills and Knowledge

Required:

• Ability to establish and maintain effective working relationships with co-workers clients and community partners.
• Ability to plan organize implement evaluate and modify program needs.
• Ability to independently solve problems and address issues as they arise.
• Ability to work with staff members across all levels of the agency.
• Computer and data-entry skills including proficiency in Microsoft Suite.

Preferred:

• Knowledgeable about Epic and its reporting features. Highly skilled at using Microsoft Excel.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• • Our mission vision and values unite us.
  • Our voices matter.
  • We do things well.
  • Our inclusive culture promotes balance and belonging.
  • We find our career sweet spot at Erie.