Service Manager, Lock and Safe

About Us

With over 200 years of heritage Chubb is a global leader in fire and security solutions dedicated to protecting what matters most and giving our customers peace of part of APi Group a global leader in safety and specialty services Chubb brings industryleading expertise trusted reliability and forwardthinking technology to every customer and community we serve.

About the Role

Based inAucklandand reporting to theGeneral Manager Northern Region this is a high-impact opportunity to lead thenational Lock & Safe operation. Youll take ownership of the operating rhythm that protects people and property while liftingcustomer experience productivity and profitability.

This is a hands-on commercially focused leadership role where youlldrive strategy execution and P&L performance build a strong national team culture and ensure consistent high-quality service delivery across every region. While the scope isnational the role also has a strong connection to theNorthern Regionand its customers teams and operational priorities.

Key Responsibilities

• People Operations:Lead and mentor supervisors technicians and subcontractors nationally; performance management engagement actions training matrices capability uplift and workforce planning (including on-call coverage).

• Drive P&L:Own budgeting forecasting cost control margin protection revenue growth and corrective actions to deliver targets.

• Drive Strategy:Translate business strategy into national operating plans standard work and measurable initiatives (quality productivity growth paperless/waste reduction).

• High-End Customer Management:Build and maintain executive-level relationships with key/major customers; resolve escalations; ensure contract compliance variation capture and billing for scope changes.

• Operational Excellence & Time Management:Optimise scheduling/dispatch support route planning job closure discipline and inventory control; ensure consistent reporting and KPI delivery.

• Compliance Quality & Safety:Ensure work meets Chubb standards customer requirements and NZ regulatory/industry standards; lead EHS and quality system adherence including issue reporting/close-out (e.g. Donesafe).

About You

• Excellent people management skills including coaching performance management workforce planning and driving accountability.

• Excellent time management and prioritisation skills with the ability to manage competing demands in a fast-paced operational environment.

• Strong commercial acumen with full P&L ownership (budgeting forecasting margin protection cost control).

• Ability to translate strategy into clear operational plans and measurable outcomes.

• Strong stakeholder and executive-level customer relationship management skills.

• Service operations leadership experience across multi-site or national environments.

• Process improvement mindset with ability to implement and sustain standard work.

• Strong negotiation and contract management capability.

• Must be able to obtain and maintain required security clearances/licences relevant to customer sites and regulatory requirements regardless of prior industry background.

Benefits and Perks

• Career development opportunities within a global organisation

• Everyone is a Leaderworkshops Supporting your long-term career progression

• Supportive team culture

• Employeediscount portalacross thousands of retailers (including insurance health and groceries)

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability LGBTIQA and all cultural backgrounds

Additional Information

About Us Our Culture & What We Can Offer You

Established over 200 years ago Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers from local independent business to many of the FTSE 100 companies

We believe we offer a unique working culture where you are as important to us as our customers and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors fully supporting and enabling you to thrive in your new role and beyond with ongoing career development opportunities throughout your career journey with us.

#BR-CB