Systems Operations Senior Manager

About this role:

Wells Fargo is seeking a seasoned technology operations leader to serve as a Systems Operations Senior Manager supporting Equipment Finance (EF) and Vendor Finance (VF) in Commercial & Corporate Investment Banking Technology (CCIBT) Platform Management team.

This manager will be responsible for setting strategy standards and operating models for production support resiliency and risk management across the endtoend technology ecosystem of a large complex portfolio of EF/VF applications including internally developed platforms vendor solutions and thirdparty hosted systems.

The EF/VF portfolio supports the $1.6B Equipment and Vendor Finance business in Commercial Banking serving approximately 250000 clients and provides the technology capabilities that enable key business functions such as originations pricing funding portfolio management and servicing. The technology landscape spans multiple upstream and downstream dependencies requiring strong senior leadership oversight to maintain platform stability resiliency and regulatory compliance.

As a senior leader within CCIBT Platform Management this role is accountable for service continuity incident and problem management governance and operational risk mitigation across the EF/VF portfolio. The leader will actively partner with application teams infrastructure and engineering groups vendors risk partners and business stakeholders to ensure issues are resolved quickly safely and with minimal client impact.

In this role you will:

Production Operations & Platform Accountability

• Provide senior-level ownership for production stability availability and performance across the EF/VF application portfolio.
• Lead major incident response crisis management and executive-level escalations ensuring timely resolution and clear communication.
• Serve as the final decision authority for timecritical risk availability and clientimpact decisions during production incidents and recovery events.
• Ensure effective incident problem and root cause management with sustainable remediation to prevent recurrence.

Operational Resiliency & Risk Management

• Accountable for remediation of regulatory findings audit issues and operational risk events impacting EF/VF platforms.
• Partner with Risk Compliance and Internal Audit to ensure timely closure of issues and sustained control effectiveness.
• Define and execute strategies to strengthen operational resilience including recovery readiness dependency management and reduction of single-point-of-failure risks.
• Proactively identify assess and mitigate operational regulatory and technology risks impacting EF/VF platforms.
• Ensure adherence to SLAs OLAs regulatory obligations and processing cutoffs supporting client and business commitments.

Governance Change & Control

• Define enforce and continuously mature production governance change management and control standards across EF/VF platforms
• Partner with application infrastructure security and vendor teams to ensure safe delivery of change across complex interdependent systems.
• Maintain audit-ready controls documentation and evidence supporting internal and external regulatory reviews.

Global Team Leadership & Follow-the-Sun Execution

• Define global workforce strategy including succession planning vendor/FTE mix and leadership bench development to reduce systemic keyperson risk
• Lead and develop a globally distributed operations organization ensuring effective handoffs and 24x7 coverage.
• Establish clear accountability operating standards and performance expectations across U.S. and WFI teams.

Business & Stakeholder Partnership

• Act as a senior technology operations partner to EF/VF business leaders.
• Provide transparent data-driven insights on platform health risks and incidents to senior leadership.
• Align operational priorities with business strategy and client commitments.

Continuous Improvement & Operational Maturity

• Drive ZeroTouch and automationfirst operations to reduce manual intervention shorten incident resolution times and improve early detection of platform risk.
• Promote a culture of risk awareness accountability and continuous improvement across platform operations.

Additional Responsibilities

• Manage and develop teams of analysts associates and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders internal partners and peers in order to engineer projects identify new products and solutions and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system as well as the periodic system review
• Perform network assessments security audits and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals analysts or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7 years of Systems Engineering and Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 3 years of management or leadership experience
• 6 years of experience in technology operations production support or platform management within large complex enterprise environments.
• 3 years of senior people management experience leading global distributed teams.
• 5 years of experience and strong expertise in incident problem and change management; operational risk; resiliency; governance; and ITIL practices for missioncritical platforms.
• 5 years of experience in technology or production engineering roles supporting financial services or similarly regulated environments.
• 3 years of experience in modern DevOps/SRE methodologies.
• 3 years of experience leading high-severity incidents
• 3 years of experience communicating with senior and executive stakeholders.
• 3 years of experience with stakeholder management skills at the executive level.

Desired Qualifications:

• Experience in supporting Commercial Banking or Equipment Finance lending platforms.
• Familiarity with vendor-hosted and third-party managed platforms.
• Experience operating and maturing follow-the-sun support models.
• Background in driving automation and operational efficiency initiatives.

Job Expectations:

• Flexibility to work in a 24/7 environment including weekends and holidays
• Ability to work onsite at one of the posted locations
• Position offers a hybrid work schedule
• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance skills experience or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.