Physical Availability (PA) Digital Tool Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillar is seeking a Physical Availability digital tools owner to drive development of critical Mining Equipment Management (MEM) tools. This role works closely with Caterpillar and Dealer equipment management subject matter experts and digital development teams developing and enhancing tools to meet user needs ensuring reliability resolving issues efficiently and applying proven support practices.

What You Will Do:

• Own the digital tools: Be the tool owner for critical Mining Equipment Management (MEM) tools used to track and improve Physical Availability in the field (e.g. Digital Performance Plus (DPP) the Maintenance Strategy Reference Tool (MSR) and the MEM Site Assessment Tool (SAT)).
• Product Strategy & Roadmap: Define and communicate equipment management tool needs and roadmap assuring products support Physical Availability Manager and Mining Equipment Management experts needs. Serve as a subject matter expert and key liaison to ensure integration of PA tools into corporate IT tool landscape including collaborating with Cat Digital and RPM Global as needed. Investigate opportunities for AI integration and enhancement of current processes.
• Requirement Gathering: Work with Caterpillar region teams Dealers and internal users to collect & prioritize VOC on tool requirements and enhancements.
• Manage Tool Development: Coordinate with IT tool development partners to scope and prioritize tool development / enhancement deliverables and facilitate efficient development cycles.
• Stakeholder Communication: Act as a bridge between senior management stakeholders and the development team gathering and interpreting requirements and communicating development cycle timelines and progress. Educating & influencing business partners on tool capabilities & tool usage. Managing dealer & customer communication (technical & business issues).
• Digital Tool Support: Identify document and resolve tool design reliability and maintenance problems and bugs. Answer tool user support questions and provide guidance and support for tool use.

What Youll Bring:

• Strong accountability teamwork interpersonal and communication skills.
• Proven ability to build trust and foster open communication with stakeholders while consistently setting and managing clear expectations priorities and deadlines.
• Proven project management and change management skills.

What Will Set You Apart:

• Previous experience in software development / support
• Proven experience leading a technical team while simultaneously managing multiple projects.
• Proficiency in digital product lifecycle management with a focus on maintaining product health ensuring customer satisfaction and driving continuous improvement through data-driven insights and stakeholder collaboration.
• Demonstrated experience supporting digital products post-launch including monitoring performance managing user feedback and coordinating with development teams to implement enhancements and resolve issues.
• Familiarity with mining engineering maintenance planning and dealer operations.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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