Technology Support II, Incident Regulatory Controls, Commercial and Investment Banking

Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in an Incident Regulatory this role you will support technology incident response by assessing and reporting against regulatory obligations acting as a custodian of regulatory controls processes and helping to maintain and improve incident response procedures. Youll assist in managing technology operational and regulatory risks collaborate with cross-line-of-business control functionsincluding incident managers operations business control managers compliance internal audit and external regulatorsand ensure all technology controls and regulatory escalations are followed helping to safeguard the firms reputation and client relationships. Leveraging technology and automation tools to streamline workflows and drive operational efficiency youll gain exposure across both business and technology organizations.

Job responsibilities

• Provide leadership to review and analyze impacts and implement technology controls to meet existing and new global regulatory requirements (e.g. DORA PSD2 MAS644 HKRR).
• Identify all resources needed and direct the technology incident regulatory response under time pressure driving the collection and submission of all in-scope regulatory requirements.
• Assist in the development and implementation of the firms technology policies standards procedures control guidance and training as it relates to regulatory requirements.
• Develop and maintain strong business and technology relationships with corporate functions such as business leads compliance risk and corporate IT risk teams.
• Proactively contribute to improvement activities during incident downtime.
• Monthly weekend out-of-hours coverage is anticipated as part of this role.
• Support the teams automation initiatives by designing developing and implementing technology solutions to optimize regulatory controls and incident response processes.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications capabilities and skills

• Bachelors degree in computer science Engineering Mathematics or other related disciplines
• 2 years of relevant experience.
• Strong communication and organizational skills with the ability to prioritize and meet deadlines.
• Effective collaborator and relationship builder across teams; able to work independently when required.
• Experience or familiarity with incident management regulatory controls and financial services is desirable.
• Technical skills are highly valued as they enable the successful candidate to drive automation initiatives and advance the teams capabilities. Experience with Python front-end frameworks ( or equivalent) back-end frameworks (Python/Flask or equivalent) databases (MS SQL Server MySQL) prompt engineering AI coding assistants cloud infrastructure (AWS Azure GCP) and SDLC best practices is desirable.
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action escalating when uncertain and following operational and security expectations.