Claims Coordinator for FPRS (Financial Protection and Retirement Solutions)

As a Claims Coordinator for FPRS (Financial Protection and Retirement Solutions) you will play a key role in delivering meaningful customer experiences that support growthboth for your career and for our teams collective future. At Guardian we live our Purpose every day. As champions of wellbeing for ourselves our communities and our consumers we work together to turnwhatspossible into reality. We believe in your aspirations for purpose development and achievement in both your professional and personal life and this roleprovidesthe opportunity to bring those aspirations to life.

We will help build the core competencies you will need to be successful as a Claims your first year we will provide extensive training in a highly supportive environment. If you enjoy working directly with customersgatheringandvalidatinginformation navigating multiple systems and managing competing priorities while meeting deadlines this is your opportunity to make a difference grow your career and contribute to the organizations future.

You will handle

Administrative & Claim Processing Responsibilities

• Conduct claim set-ups includingaccuratedata entry claim file creation and system navigation across multiple business lines.

• Prepare and issueaccurateclaim form packages to clients ensuring the correct forms instructions andattachments are included based on claim type.

• Reviewmaterials for completeness and accuracyidentifyingmissing or incorrectinformationandinitiatingappropriate follow-up.

• Manage internal and external customer inquiries by creating routing and prioritizing tasks to ensuretimelyworkflow progression.

• Perform documents handling activities that support organized complete and audit-ready claim files.

• Proactively support coworkers by taking ownership of administrative and operational responsibilities to ensure balanced workloads and team efficiency.

Customer Contact & Call Responsibilities

• Resolve customer inquiries related to Life Annuity and Waiver of Premium insurance coverage while deliveringhigh-quality customer experience.

• Meet and exceed individual performance metrics including average calls per day daily schedule adherence Quality Assurance call scores and client survey results.

• Properly verify callers by obtaining required data points and Personally Identifiable Information (PII) to ensure information is shared with theappropriate party.

• Navigate multiple systems simultaneously whilemaintainingseamless call flow and customer engagement.

• De-escalate customer concerns and solve complex problems making quick but thoughtful decisions to resolve client issues.

• Gather detailed factsidentifynextsteps and clearly communicate expectations to supporttimelyandaccurateresolution.

You have

• A college or university degree or equivalent work experience with exposure to insurance claims customer service or related concepts

• Experience in acustomerfacingrole delivering quality written and telephonic customer service.

• An internal drive to investigate using critical thinking skills to assess customer needs and claim-related matters.

• Strong analytical skills with attention to detail.

• Strong written and verbal communication skills.

• Demonstrated experience prioritizing competing priorities while meeting deadlines.

• Working knowledge of Microsoft Office products including Word Excel and Outlook.

Location

This is a hybrid role.If you are within close proximity to one of our Guardian hubsBethlehem PA; Pittsfield MA; New York City; or Boston MAwe prefer that you work in the office three days per week with Bethlehem or Pittsfield strongly preferred.