Loan Servicing Administrator

The Loan Servicing Administrator is responsible for the daily activities and reconciliation of the banks mortgage loan servicing portfolio under limited supervision.

Qualifications: This person should have a bachelors degree plus four years of related experience or the equivalent. Strict adherence to details strong analytical skills and the ability to work independently are required. A firm understanding of the mortgage loan servicing process and the loan accounting function are also . This person will collaborate in a professional manner with external investor and insurer personnel.

Principal Responsibilities:

• Be the expert in the daily weekly and monthly reconciliation of the investor servicing activity for Federal Home Loan Bank (FHLB) Fannie Mae and SDHDA loan portfolios. Ensure the policies of each investor are being followed by keeping up on investor changes and implementing and adopting those changes.

• Be the system expert of the Investor Servicing Investor Servicing Delivery and other loan menus in the JHA System. Understand how the system operates to ensure customers loans are being servicing according to standards set forth by examiners/auditors.

• Research and respond to loan customer inquiries from both external and internal customers concerning but not limited to loan payments escrow accounts and loan history while always maintaining a professional and friendly manner.

• Keep written procedures up to date. Identify address and recommend to management necessary policy and procedure changes as warranted.

• Write loan scripts to automate processes within the Credit team with the use of Power Automate.

• Act as back-up for the escrow function of the department as needed and provide support as needed.

• Complete projects as assigned by the Loan Servicing Manager or Loan Servicing Supervisor.

• Act in accordance with FBT policies and procedures as set forth in the employee handbook.

• Adhere to compliance procedures and participate in required compliance training.