Contracts Manager

Join the Team at F.H. Furr The Areas Premier Home Services Company!

F.H. Furr Plumbing Heating Air Conditioning & Electrical is seeking a highly organized and driven Contracts Manager to lead and oversee installation contract operations across our Northern Virginia market. This role is responsible for managing the HVAC Install Contracts Coordination team ensuring all installation jobs are scheduled processed and completed efficiently while delivering a best-in-class customer experience.

If you thrive in a fast-paced environment enjoy leading teams and are passionate about keeping operations running smoothly we want to hear from you!

What Youll Do:

• Lead and Supervise the Contracts Coordination Team Provide day-to-day leadership guidance and support to HVAC Install Contracts Coordinators. Monitor workflow assign priorities and ensure team members are meeting performance expectations and service standards.
• Coordinate and Oversee Install Scheduling Ensure installation jobs are scheduled efficiently by partnering with customers technicians and installers while optimizing team productivity and capacity.
• Manage Contracts and Documentation Oversee the completion accuracy and organization of all installation-related paperwork ensuring compliance with company standards and processes.
• Oversee Permits and Inspections Ensure timely and accurate permit applications and coordinate inspections to maintain compliance with all local regulations.
• Warranty Registration Oversight Ensure all equipment is properly registered with manufacturers for warranty coverage.
• Drive Customer Communication Excellence Set expectations for proactive professional communication with homeowners and ensure a seamless and positive experience throughout the installation process.
• Support and Partner with Install Teams Act as a liaison between coordination staff and field teams resolving issues removing roadblocks and improving workflow.
• Ensure Accuracy and Process Integrity Monitor job details documentation and team output to minimize errors delays and compliance risks.
• Identify Process Improvements Partner with leadership to enhance systems workflows and team efficiency driving continuous improvement across the install coordination function.

What Were Looking For:

• Previous experience in scheduling coordination or administrative operations preferably within home services HVAC or a similar industry
• Demonstrated experience leading supervising or mentoring a team
• Strong organizational skills and attention to detail
• Excellent communication skills with the ability to effectively manage both team members and customer interactions
• Ability to multitask prioritize and problem-solve in a fast-paced environment
• Experience with permits inspections and warranty processing is a plus
• Proficiency in Microsoft Office CRM systems and scheduling software

What We Offer:

• Competitive pay with room for growth ($70000 - $90000)
• Comprehensive benefits Medical dental vision 401(k) with company match
• Paid time off and holidays
• A high-energy team-oriented workplace
• Ongoing training and career advancement opportunities

Join a company that values its employees promotes from within and delivers Five-Star Service to every customer!

Apex Atlantic South may conduct a pre-employment background check and drug test subject to applicable law.