Salesforce Administrator (Kindsight Ascend) (CEMI)

Working Title: Salesforce Administrator (Kindsight Ascend) - (CEMI) Remote 3 Year Term

No Visa Sponsorship is available for this position.

This is a 3 year term appointment which may be ended or extended based on organizational needs funding availability and performance.

About the Cornell Experience Modernization Initiative and Donor Engagement and Experience Project

TheCornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students faculty staff alumni donors patients and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. Its name CEMI is said as See Me because the focus is on you: the people who use Cornells systems and data to accomplish your goals.

CEMI Donor Engagement and Experience Project (DEEP) is a major multi-year effort to modernize and unify development and engagement technology across Cornells Ithaca and Cornell Tech campuses Weill Cornell Medicine (WCM) and the Lab of Ornithology.

What will you do:

The Salesforce Administrator (Kindsight Ascend) plays a key role within the Cornell Enterprise Modernization Initiative (CEMI) with primary responsibility for supporting the Donor Engagement and Experience Project (DEEP)a major multiyear initiative to modernize and unify development and engagement technology across Cornells Ithaca and Cornell Tech campuses Weill Cornell Medicine (WCM) and the Lab of Ornithology.

The CEMI DEEP Salesforce Administrator supports Kindsight Ascend and its associated data model as part of a largescale multicampus transformation that consolidates development and engagement capabilities on a single Salesforce platform. The CEMI DEEP Salesforce Administrator is responsible for end-to-end support and maintenance of Salesforce platform solutions including Kindsight Ascend other managed packages configurations and custom-built capabilities to meet the institutions evolving fundraising and donor engagement goals.

The CEMI DEEP Salesforce Administrator works closely with fundraising engagement and operations teams across all campuses as well as Salesforce Operations the DEEP project team campus stakeholders and the system integrator responsible for Kindsight Ascend implementation to ensure the platform is stable optimized and effectively aligned with institutional objectives.

The CEMI DEEP Salesforce Administrator has a dual reporting relationship to Cornell Information Technologies and Development Information Technology and participates directly in industrylevel activities to maintain a strong understanding of processes priorities and initiatives. Working closely with business analysts and functional stakeholders the CEMI DEEP Salesforce Administrator helps capture business requirements and translates them into platform configuration and technical specifications and leads or supports testing documentation training and user adoption efforts.

The CEMI DEEP Salesforce Administrator serves as the dedicated subject matter expert for the Salesforce ecosystem with responsibility for ensuring the platform is optimally configured and strategically aligned with the Universitys fundraising and donor engagement objectives through Kindsight Ascend. In this role they partner closely with Development Information Technology providing expert guidance on how to effectively leverage Salesforce capabilitiesincluding Sales Experience and Marketing Cloudto drive operational efficiency enhance donor engagement and directly support the Universitys philanthropic mission.

The CEMI DEEP Salesforce Administrator is responsible for the end-to-end administration configuration support and continuous optimization of the Salesforce platform and Kindsight Ascend including managed packages and related capabilities such as data unification and marketing data activation. This role ensures platform stability data integrity security and compliance while aligning solutions with enterprise architecture and evolving business needs. Through ongoing collaboration with Development IT colleagues the administrator identifies pain points recommends best practice solutions and implements improvements that enhance system usability scalability and the overall user experience.

Key Duties and Responsibilities

• Administer configure support and optimize the Salesforce platform with Kindsight Ascend as the core managed package to support enterprise fundraising and donor engagement operations.
• Install configure upgrade and maintain Salesforce managed packages and associated standard and custom data models.
• Manage Salesforce and Kindsight Ascend environments releases and deployments; coordinate testing validation and production readiness.
• Configure and maintain platform functionality across Sales Cloud Service Cloud Experience Cloud and related Salesforce ecosystem capabilities leveraged by Ascend.
• Implement and support declarative automation solutions including Salesforce Flows to streamline business processes and improve operational efficiency.
• Develop and maintain reports dashboards and analytics that support fundraising engagement and operational decision making.
• Provide Tier 2 operational support including troubleshooting issue resolution root cause analysis and coordination with Salesforce Operations and vendors.
• Coordinate integrations between Salesforce standard objects managed packages and external systems to ensure reliable data flow and system interoperability.
• Ensure data integrity through validation rules monitoring and adherence to data governance standards.
• Configure and maintain role-based security permissions and access controls in alignment with institutional governance and compliance requirements.
• Establish and maintain configuration standards operating procedures and technical documentation for Salesforce solutions.
• Support emerging enterprise capabilities such as Data360 and Salesforce Agentforce providing platform administration and operational support once architectures are established.
• Enforce compliance controls for Salesforce solutions handling HIPAA regulated medical data FERPA protected student data confidential information and PII including approved security configurations and data segmentation.
• Collaborate closely with fundraising engagement and operations teams across all campuses; Salesforce Operations; the DEEP project team; campus stakeholders; and system integrators to gather requirements and deliver solutions.
• Serve as a subject matter expert for Salesforce administration and Kindsight Ascend within the DEEP project and ongoing operations contributing to platform governance stability usability and continuous improvement.
• Support testing documentation training and user adoption efforts to ensure effective use of Salesforce solutions as enterprise needs evolve.

This is a 3 year term appointment which may be ended or extended based on organizational needs funding availability and performance.

While position responsibilities vary every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative collaborative open and welcoming; showing respect compassion and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications:

• Bachelors degree in computer science Information Systems or a related field with a minimum of three (3) years of experience administering and supporting Salesforce in complex enterprise environments or an equivalent combination of education and experience
• Experience supporting largescale multiyear enterprise Salesforce implementations particularly in higher education healthcare nonprofit or similarly complex and regulated environments
• Demonstrated experience configuring and supporting Kindsight Ascend and its associated advancement/fundraising data model
• Strong experience administering Salesforce managed packages including installation configuration upgrades and ongoing support
• Handson experience with the Salesforce platform and core CRM data models including opportunitybased workflows supporting fundraising engagement and associated back-office operations.
• Familiarity with Salesforce Lightning Experience including Lightning App Builder Lightning Record Pages and Lightning application development
• Experience building custom user interfaces using Lightning components
• Experience with Salesforce configuration and administration including security and access management rolebased permissions declarative automation (Flows) reporting dashboards and Experience Cloud
• Experience supporting Salesforce integrations with standard objects and external systems including coordination with middleware and APIbased integrations
• Demonstrated experience translating business requirements into technical designs using the Salesforce platform
• Experience providing Tier2 operational support including troubleshooting platform data and configuration issues in production environments
• Experience working with sensitive and regulated data including HIPAAregulated medical data FERPAprotected student data confidential information and PII in compliance with privacy and security requirements
• Experience partnering with system integrators vendors and platform teams in complex delivery and support models
• Salesforce certifications such as Salesforce Administrator Advanced Administrator Sales Cloud Consultant Service Cloud Consultant or comparable credentials
• Strong analytical and problem-solving skills with the ability to troubleshoot Salesforce configurations customizations and integrations
• Strong written and verbal communication skills with the ability to collaborate effectively with both technical and nontechnical stakeholders
• Ability to cultivate and develop inclusive working relationships

Preferred Qualifications:

• Experience supporting or operating within formal governance structures including data governance security review processes change management and enterprise standards
• Experience working with emerging Salesforce capabilities (e.g. Data360 Salesforce Agentforce or similar platform features) with a focus on administration configuration support and operational readiness rather than solution design
• Experience supporting Salesforce analytics and reporting such as advanced Salesforce reporting CRM Analytics TableauNext or similar tools
• Experience supporting SalesforceMarketing Cloud integrations including preference and consent management audience activation and engagement data synchronization
• Experience working effectively across multiple business units balancing enterprise standards with local operational needs

Application Information:

• A resume is required for further consideration for this position. A cover letter expressing alignment with Cornells mission and this role is strongly encouraged. When applying through our system please remember to attach your application materials (Cover Letter and Resume) in PDF format.
• No Visa Sponsorship of any kind is available for this position.
• No Relocation assistance will be provided for this position.

Rewards and Benefits

• This position is based in Ithaca New York however the successful applicant may perform this role remotely anywhere within the United States. Employees who work remotely may receive multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State. The university reserves the right to modify suspend or terminate the remote or hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability. Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits Working at Cornell.
• Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off Working at Cornell
• Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards Working at Cornell.

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