Managing Director, IT Solution Architecture Global Services

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Role Summary

The Managing Director IT Solution Architecture Global Services leads the technology strategy architecture and delivery partnership for Applied Materials global service organization. This role owns the endtoend IT solution landscape supporting a large installed base and 10000 field engineers enabling scalable reliable and intelligent service operations.

This leader will manage a team of IT solution architects and play a critical role in shaping and executing the migration from a customized SAP CRM and homegrown FSM solutions to SAP S/4HANAbased service capabilities while introducing AIdriven innovations that improve service efficiency uptime and customer outcomes.

Key Responsibilities

Service Technology Strategy & Architecture

• Define and own the targetstate architecture and multiyear roadmap for global service and field operations.
• Modernize fragmented FSM and service solutions into a scalable standardized SAP S/4HANA service architecture.
• Establish architectural standards for service processes integrations data mobility security and resilience.

SAP Service Transformation Leadership

• Provide architecture leadership for the SAP S/4HANA service transformation including transition from customized SAP CRM and legacy FSM tools.
• Design integrated service processes spanning installed base work orders contracts warranties entitlements parts billing and finance.
• Partner with SAP program leadership to ensure service requirements are built into the core S/4 journeynot treated as extensions.

Field Service Management (FSM)

• Lead FSM capabilities including dispatching and scheduling technician mobility guided workflows parts and logistics integration and service execution at customer sites.
• Ensure solutions support global scale regional variability and highavailability field operations.

AIEnabled Service Innovation

• Drive practical AI use cases across service operations such as technician assist predictive maintenance scheduling and parts optimization and case triage.
• Ensure AI solutions are secure governed and embedded into daily workflows with measurable business impact.

Business Partnership & Delivery

• Act as a senior technology partner to Service Operations Service Product Management and Finance.
• Translate business priorities into clear solution options roadmaps and delivery plans.
• Oversee delivery governance to ensure quality adoption and performance outcomes.

Team Leadership

• Build lead and develop a highperforming team of solution architects aligned to service domains.
• Establish consistent architecture practices reusable patterns and strong collaboration across IT and the business.

Qualifications

Required

• 12 years of enterprise IT experience with significant leadership in field service and service operations systems.
• Strong experience with SAP service solutions (SAP CRM service and/or S/4HANA Service) and large ERP transformations.
• Deep understanding of FSM processes and techniciancentric solutions.
• Proven ability to lead global crossfunctional technology initiatives.

• Experience with FSM platforms such as SAP FSM ServiceMax Salesforce Field Service IFS or similar.
• Experience applying AI/ML or GenAI to service operations.
• Background in industrial manufacturing or semiconductor equipment environments.

Additional Information

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The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.