Head of Field Service – 2D Laser
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Job Location:
Farmington, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
As a family-run high-tech company with nearly 19000 employees at 71 locations worldwide we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture which values collaboration and mutual trust creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers machine tools EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges
Own the success of a regional Field Service team supporting TRUMPF technologies. Youll drive safety quality and productivity develop talent and ensure our customers get exceptional serviceevery visit every time.
What youll do
- Ensure adherence to TRUMPF standards methods tools and platforms in the field.
- Build team capability: plan capacity and skills own the qualifications matrix and execute short-/mid-/longterm training plans.
- Set clear performance targets; review KPIs with the Technology Manager and translate them into actionable goals for each technician.
- Lead people operations: hiring input onboarding performance reviews time/attendance PTO expense approvals.
- Coach and develop technicians; provide regular feedback and growth plans.
- Enforce field procedures: mission reports expense policy spare parts/tooling returns and HSE compliance.
- Serve as primary contact for sales and customer inquiries; manage complaint resolution within the technology.
- Handle escalations; partner with management to define corrective actions and customer improvement plans.
- Collaborate closely with the Technology Service Manager to align resources and priorities.
- Travel 30% with FSEs and for customer visits.
What you bring
- 3 years in customer service management or field service leadership.
- Strong interpersonal communication analytical and problemsolving skills.
- Credibility with customers and internal stakeholders; proven relationship builder.
- Bachelors degree in a technical field or equivalent education/experience.
Why this role
- Lead a highimpact service team for industryleading technology.
- Blend people leadership with handson customer problem solving.
- Grow your career in a global innovationdriven organization.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process please contact our HR department at 860.255.6000 or at .This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Required Experience:
Director
About Company
As a high-tech company, TRUMPF provides manufacturing solutions in the fields of machine tools, laser technology, electronics, and Industry 4.0.
